Customer Service Representative

Rural / Metro; Scottsdale (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Service Representative - Data Specialist for a remote role based in Tempe, AZ. This position is focused on handling account updates and customer service in a call center environment, ensuring standards of performance are met. Candidates should have a High School Diploma and at least one year of customer service experience, with proficiency in relevant software and exceptional communication skills.

Benefits

Excellent Medical, Dental, and Vision Coverage

Paid Time Off

401(k) Retirement Plan

Professional Development Opportunities

Pet Insurance

Employee Assistance Program

Qualifications

• At least one (1) year of customer service experience in a call center.
• Strong typing skills.
• Effective communication skills, both oral and written.

Responsibilities

• Manage inbound and outbound calls to meet call center metrics.
• Provide professional customer service to patients and their agents.
• Collaborate with team members to resolve issues.

Skills

Proficiency in Microsoft Office Suite

Bilingual skills

Experience in public safety or medical services

Education

High School Diploma or equivalent

Job description

Customer Service Representative - Data Specialist in Tempe, AZ

Location: Remote

Compensation Range: $15.50 / hr (BONUS POTENTIAL - Ask about our Compensation Plan!)

The Customer Service Representative (CSR) Data Specialist will focus primarily on account updates and customer service in a call center environment, handling special projects. This position will have performance benchmarks and production expectations.

Company Benefits & Perks: We care for our teammates with:

• Excellent Medical, Dental, and Vision Coverage
• Paid Time Off
• 401(k) Retirement Plan
• Professional Development Opportunities
• Pet Insurance
• Employee Assistance Program

Responsibilities:

• Manage inbound and outbound calls to meet call center metrics.
• Provide professional customer service to patients, their agents, insurance companies, and other contacts.
• Collaborate with team members to resolve issues, ensuring positive and productive communication.
• Prioritize tasks to meet deadlines set by management.
• Perform additional duties as assigned.

Skills:

• Proficiency in Microsoft Office Suite, especially Excel.
• Bilingual skills are a plus.
• Experience in public safety or medical services is preferred.

Minimum Required Qualifications:

• High School Diploma or equivalent
• At least one (1) year of customer service experience in a call center
• Strong typing skills
• Effective communication skills, both oral and written

EEO Statement:

Global Medical Response and its affiliates are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with disabilities.

More Information: Visit our careers site benefits page to learn more about our benefits.