Customer Service Representative

MedStar Health; Scottsdale (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a Customer Service Representative - Data Specialist focused on account updates and customer service in a remote call center environment. The role requires managing calls, meeting benchmarks, and providing professional customer interaction. Candidates should have a high school diploma and relevant customer service experience.

Benefits

Flexible scheduling

Excellent Medical, Dental and Vision Coverage

Paid Time Off

401(k) Retirement Plan

Professional Development

Pet Insurance

Employee Assistance Program

Qualifications

• One (1) year of customer service experience in a call center.
• Outstanding typing skills.
• Effective oral, written, and interpersonal communication skills.

Responsibilities

• Manages inbound and outbound calls ensuring compliance with call center metrics.
• Provides professional customer service.
• Interacts with staff to resolve problems and ensures positive communication.

Skills

Microsoft Office Suite

Bilingual

Customer Service

Typing Skills

Effective Communication

Education

High School Diploma

Job description

Customer Service Representative - Data Specialist in Tempe, AZ

Location: Remote

Compensation Range: $15.50/hr (BONUS POTENTIAL - Ask about our Comp Plan!)

The Customer Service Representative (CSR) Data Specialist will focus primarily on account updates, customer service, in a call center environment, and special projects. This position will have performance benchmarks and production expectations.

Company Benefits & Perks: While we work hard to take care of others, we also ensure that we care for our teammates!

• Flexible scheduling.
• Excellent Medical, Dental and Vision Coverage.
• Paid Time Off.
• 401(k) Retirement Plan.
• Professional Development.
• Pet Insurance.
• Employee Assistance Program.

Responsibilities:

• The Customer Service Representative (CSR) Data Specialist manages inbound and outbound calls to ensure complience with call center metrics.
• The Customer Service Representative (CSR) Data Specialist provides professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office.
• Interact with other staff members to resolve problems and must ensure that all communication is positive and productive.
• Schedules priorities to meet deadlines as determined by management.
• Perform other duties as assigned.

Skills:

• Microsoft Office Suite; Excel highly preferred.
• Bilingual is a plus.
• Experience in public safety or medical services preferred.

Minimum Required Qualifications:

• High School Diploma
• One (1) year of customer service experience in call center
• Outstanding typing skills
• Effective mathematics skills required.
• Effective oral, written, and interpersonal communication skills required.

#customerservice

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

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