Customer Service Representative

Rural Metro Fire Department; Scottsdale (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare organization is hiring a Customer Service Representative - Data Specialist to manage calls and provide support in a dynamic call center environment. This role includes performance metrics, flexible scheduling, and a range of benefits including health coverage, paid time off, and retirement plans.

Benefits

Flexible scheduling

Excellent Medical, Dental and Vision Coverage

Paid Time Off

401(k) Retirement Plan

Professional Development

Pet Insurance

Employee Assistance Program

Qualifications

• One year of customer service experience in a call center.
• Experience in public safety or medical services preferred.

Responsibilities

• Manage inbound and outbound calls to meet call center metrics.
• Provide professional customer service with patients and insurance companies.
• Resolve problems while ensuring positive communication.

Skills

Bilingual

Microsoft Office Suite

Effective oral communication

Effective written communication

Outstanding typing skills

Effective mathematics skills

Education

High School Diploma

Job description

Customer Service Representative - Data Specialist in Tempe, AZ

Location:Remote

Compensation Range:$15.50/hr(BONUS POTENTIAL - Ask about our Comp Plan!)

TheCustomer Service Representative (CSR) Data Specialistwill focus primarily on account updates, customer service, in a call center environment, and special projects. This position will have performance benchmarks and production expectations.

Company Benefits & Perks:While we work hard to take care of others, we also ensure that we care for our teammates!

• Flexible scheduling.
• Excellent Medical, Dental and Vision Coverage.
• Paid Time Off.
• 401(k) Retirement Plan.
• Professional Development.
• Pet Insurance.
• Employee Assistance Program.

Responsibilities:

• The Customer Service Representative (CSR) Data Specialist manages inbound and outbound calls to ensure complience with call center metrics.
• The Customer Service Representative (CSR) Data Specialist provides professional customer service with patients, their agents, insurance companies and any other individual who may contact the business office.
• Interact with other staff members to resolve problems and must ensure that all communication is positive and productive.
• Schedules priorities to meet deadlines as determined by management.
• Perform other duties as assigned.

Skills:

• Microsoft Office Suite; Excel highly preferred.
• Bilingual is a plus.
• Experience in public safety or medical services preferred.

Minimum Required Qualifications:

• High School Diploma
• One (1) year of customer service experience in call center
• Outstanding typing skills
• Effective mathematics skills required.
• Effective oral, written, and interpersonal communication skills required.

#customerservice

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.

R0044590