Customer Service Representative

INX International Ink Co.; Schaumburg (IL); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Pet insurance

HSA/FSA

401(k)

Paid Volunteer Time Off

Paid Parental Leave

Job summary

INX International Ink Co. in Schaumburg, IL is seeking an experienced Customer Service Representative to manage and process orders received by email and phone from customers and INX employees.

The role runs 9 AM to 5 PM and requires strong communication and problem-solving skills. The position involves billing, order preparation, inventory and reporting tasks, data entry in SAP, and coordinating shipments and vendor invoices.

Qualifications

• High School diploma or GED required.
• Strong communication with peers and customers.
• Intermediate MS Office skills (Excel/Word/Outlook).
• Excellent verbal and written communication and professional phone manner.
• Strong math skills including fractions and percentages.
• Minimum 5 years of customer service experience.

Responsibilities

• Prepare orders for billing and related functions.
• Receive, investigate, and respond to customer concerns about product, service, or billing.
• Perform inventory and billing functions.
• Prepare reports for management and customers.
• Provide administrative support to mini plant accounts, data entry in SAP.
• Track shipments and generate shipping/billing documents.
• Code and process vendor invoices.

Skills

Communication skills

MS Excel

MS Word

Outlook

Verbal comprehension

Written comprehension

Math skills

Problem solving

Teamwork

Independent work

Education

High School diploma or GED

Associate degree (2-year college or trade school)

Tools

SAP

Job description

In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make. We’re globally recognized for our innovation, and we’re A Great Place to Work-Certified™ company!

INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more.

Investing in and protecting our employees is the key to our success. Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members.

We’re actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets.

Join us in coloring a safe and sustainable future!

Job Description

This role offers a starting range of $23 to $25 per hour. Actual compensation will be based on qualifications such as experience, education, certifications, and skills, as well as geographic considerations.

We are seeking for an experienced Customer Service Representative to work at our corporate office in Schaumburg. This position will work from 9AM - 5:00PM. Theperson in this role will manage and process orders received by email (mostly) and telephone from our external customers and INX employees. As a CSRyou will be responsible for:

• Preparingorders for billing and related functions
• Receiving, investigatingand respondingto customer concerns about product, service or billing
• Performing consignment inventory and billing functions
• Preparing reports for management and customers
• Providing administrative support to mini plant accounts by entering data associated with inventory capture movement and relief, either stock or customer filled
• Performing searches for internal and external procurement of materials, both raw and finished goods; maintain all related mini plant data in SAP
• Generating and resending emailed shipping or billing documents.
• Tracking shipments for customers.
• Logging damaged shipments for credit or returns in S4.
• Invoice international shipments.
• Coding and processing vendor invoices
• Processing Computer orders, leases, obsolete

Qualifications

To perform your job as expected, you will be required to:

• Have a High School graduate or G.E.D. equivalent
• Effectively communicate with peers and customers
• Demonstrate good computer skills (intermediate) in MS Excel, Word, and Outlook
• Have excellent verbal, written, reading comprehension, and demonstrate a professional phone manner
• Showgood math skills including fractions, decimals, percentages, and discounts
• Be an excellent problems solver, involving several variables in standard situations
• Have a minimum of 5 years of customer service experience.
• Work independently, as well as in a team in multi-tasks simultaneously.

In addition to these qualifications, we will consider as a plus if you have:

• Associate degree from 2-year college or trade school
• SAP experience

Additional Information

We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Don’t just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture. Embark on your Colorful Career with us!

We require post-offer, pre-employment drug screens, physicals, and background checks.

Equal Opportunity Employer: disability/veteran.