Technical Service Representative

INX International Ink Co.; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid volunteer time off

Paid parental leave

Job summary

INX International Ink Co. seeks a Technical Service Representative (Metal Deco Ink) to support customers and the lab.

You will report to the Laboratory Manager, travel domestically up to 50%, and perform technical service, color matching, and on-site manufacturing and QC of batches at customer locations. You will manage inventory, assist with purchasing, maintain housekeeping, and support additional duties as assigned.

Qualifications

• High school diploma or GED required.
• Must pass color vision test.
• Willingness to travel domestically up to 50%.
• Ability to match colors effectively.
• Excellent customer service skills.
• Effective written and verbal communication skills.
• Strong basic math and reading comprehension.
• Ability to lift up to 50 lbs. frequently.

Responsibilities

• Perform Technical Service in local Lab or at customer locations.
• Perform color matches.
• Manufacture and QC batches on-site at customer locations.
• Inventory management and record-keeping.
• Housekeeping, purchasing and other duties as assigned.

Skills

Color matching

Customer service

Communication

Written and reading comprehension

Basic math

Travel willingness

Ability to lift up to 50 lbs

Education

High School Diploma / GED

Associate degree (2-year) or trade school (plus)

Tools

SAP

Microsoft Office

Job description

In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make. We're globally recognized for our innovation, and we're A Great Place to Work-Certified company!

INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more.

Investing in and protecting our employees is the key to our success. Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members.

We're actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets.

Join us in coloring a safe and sustainable future!

Job Description

We are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Laboratory Manager for performance of assigned functions, and coordinates with branch Inplant Technicians. The person in this role will be required to travel domestically up to 50%. As a Tech Service Representative you will be responsible for:

• Performing Technical Service in local Lab or at customer locations
• Performing color matches
• Manufacturing and QC batches on-site at customer locations
• Inventory management and record‑keeping
• Housekeeping, purchasing and other duties as assigned

Qualifications

To perform your job as expected, you will be required to:

• Have a High School graduate or G.E.D. equivalent
• Must be able to pass a color vision test
• Have the ability and willingness to travel
• Be able to match colors effectively
• Demonstrate excellent customer service skills
• Effectively communicate with peers and customers
• Have excellent written, reading comprehension and basic math skills
• Have the ability to lift up to 50 lbs. frequently

In addition to these qualifications, we will consider as a plus if you have:

• Associate degree from 2‑year college or trade school
• Previous ink inplant experience
• SAP experience and proficient with Microsoft Suite programs.
• 3-5 years in the ink industry and experience in commercial printing

Additional Information

We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Don't just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture. Embark on your Colorful Career with us!

We require post‑offer, pre‑employment drug screens, physicals, and background checks.

Equal Opportunity Employer: disability/veteran.