Customer Service Representative

TEKsystems; Santa Paula (CA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Plan

Life Insurance

Short/Long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Santa Paula, CA, is seeking a detail-oriented professional to support customers and internal teams through a mix of customer service, data entry, admin support, and account coordination. The role requires accuracy and the ability to manage multiple priorities in a fast-paced office environment.

You will enter data into the LIMS, handle inquiries, assist with billing and invoicing, and collaborate with cross-functional teams to meet deadlines and regulatory requirements.

Qualifications

• Proven ability to provide excellent customer service.
• Accurate data entry and record-keeping.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional customer service via phone, email, and internal communications.
• Accurately enter and maintain data within the Laboratory Information Management System (LIMS).
• Manage customer inquiries, follow-ups, and documentation.
• Support billing, reporting, and invoicing processes.
• Perform administrative tasks including printing, scanning, filing, and document management.
• Coordinate with internal teams to ensure timely processing of client requests and regulatory deadlines.
• Prioritize and manage multiple tasks while adapting to changing priorities.

Skills

Customer Service

Customer Support

Data Entry

Administrative Support

Email Communication

Computer Proficiency

Tools

LIMS

Job description

Schedule

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Position Overview

We are seeking a detail-oriented and customer-focused professional to join our fast-paced office environment. This role supports customers and internal teams through a combination of customer service, data entry, administrative support, and account coordination. The ideal candidate thrives in a dynamic setting, can manage multiple priorities, and maintains accuracy while delivering excellent service.

Key Responsibilities

• Provide exceptional customer service via phone, email, and internal communications.
• Accurately enter and maintain data within the Laboratory Information Management System (LIMS).
• Manage customer inquiries, follow-ups, and documentation.
• Support billing, reporting, and invoicing processes.
• Perform administrative tasks including printing, scanning, filing, and document management.
• Coordinate with internal teams to ensure timely processing of client requests and regulatory deadlines.
• Prioritize and manage multiple tasks while adapting to changing priorities.

What We're Looking For

• Strong customer service mindset and team-oriented attitude.
• Excellent communication and interpersonal skills.
• Proficiency with computers, email, and data entry.
• High attention to detail and strong organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Self-starter with a willingness to learn new systems and processes.
• Professional, dependable, and committed to producing quality work.

About The Role

This position supports an environmental laboratory that serves a wide range of clients, including private organizations, government entities, and regulated industries. Due to the nature of the work, accuracy, responsiveness, and adherence to deadlines are critical. Employees play an important role in helping clients meet regulatory requirements related to environmental and public health standards.

Comprehensive training is provided, including hands-on instruction in the company's proprietary Laboratory Information Management System (LIMS). Previous LIMS experience is not required.

Required Skills

• Customer Service
• Customer Support
• Data Entry
• Administrative Support
• Email Communication
• Computer Proficiency

Preferred Qualifications

• Experience handling inbound customer calls.
• Experience with billing or invoicing processes.
• Experience working in a high-volume office environment.

Experience Level

Intermediate

Job Type & Location

This is a Contract to Hire position based out of Santa Paula, CA.

Pay And Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Paula,CA.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.