Customer Service Representative

Alliance Family Health Center Inc; Santa Fe (NM); Remote; USD 22,000 - 30,000; Full time

Job summary

Alliance Family Health Center Inc. seeks a dedicated Customer Service Representative to support patients with empathy, handle inquiries, and route concerns to the right teams.

You will answer calls and emails, schedule appointments, maintain accurate records, and help ensure a positive patient experience through clear communication. Remote-friendly role with a focus on patient-centered service.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy
• Schedule appointments and assist with patient service requests
• Provide accurate information about healthcare services
• Maintain detailed and accurate records of all patient interactions
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up
• Support a positive patient experience through clear and compassionate communication

Skills

Communication skills

Interpersonal skills

Remote work ability

Customer service mindset

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computers & communication tools

Medical terminology knowledge

Job description

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns.

Responsibilities:

• Handle incoming calls, emails, and messages from patients with professionalism and empathy

• Schedule appointments and assist with patient service requests

• Provide accurate information about healthcare services

• Maintain detailed and accurate records of all patient interactions

• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up

• Support a positive patient experience through clear and compassionate communication

Qualifications:

• High school diploma or equivalent

• 1-2 years of experience in customer service or a related field

• Excellent verbal and written communication skills

• Strong problem-solving and interpersonal skills

• Ability to work independently in a remote setting

• Proficiency with computers and communication tools

• Passion for helping others and providing high-quality service

Skills:

• Proficient in Microsoft Office Suite
• Knowledge of medical terminology is a plus
• Ability to remain calm and professional in stressful situations
• Team player with a positive attitude

Join a dedicated team focused on patient-centered care.