Customer Service Representative

Alliance Family Health Center Inc; Denver (CO); Remote; USD 42,000 - 54,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a dedicated Customer Service Representative to join our team, delivering compassionate, patient-centered support by handling inquiries, scheduling appointments, and maintaining accurate records.

The role requires strong communication, problem-solving, and the ability to work independently in a remote setting, with proficiency in Microsoft Office and healthcare terminology.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work independently in a remote setting.
• Proficiency with computers and communication tools.
• Passion for helping others and providing high-quality service.

Responsibilities

• Handle incoming calls, emails, and messages from patients with professionalism and empathy.
• Schedule appointments and assist with patient service requests.
• Provide accurate information about healthcare services.
• Maintain detailed and accurate records of all patient interactions.
• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up.
• Support a positive patient experience through clear and compassionate communication.

Skills

Verbal and written communication

Problem solving

Interpersonal skills

Remote work capability

Education

High school diploma

Tools

Microsoft Office Suite

Job description

We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our patients and assisting with inquiries and concerns.

Responsibilities:

• Handle incoming calls, emails, and messages from patients with professionalism and empathy

• Schedule appointments and assist with patient service requests

• Provide accurate information about healthcare services

• Maintain detailed and accurate records of all patient interactions

• Collaborate with internal teams to resolve patient concerns and ensure timely follow-up

• Support a positive patient experience through clear and compassionate communication

Qualifications:

• High school diploma or equivalent

• 1-2 years of experience in customer service or a related field

• Excellent verbal and written communication skills

• Strong problem-solving and interpersonal skills

• Ability to work independently in a remote setting

• Proficiency with computers and communication tools

• Passion for helping others and providing high-quality service

Skills:

• Proficient in Microsoft Office Suite
• Knowledge of medical terminology is a plus
• Ability to remain calm and professional in stressful situations
• Team player with a positive attitude

Join a dedicated team focused on patient-centered care.