Customer Service Representative

At Your Service Pros; Sandy (UT); Hybrid; USD 34,000 - 42,000; Full time

Job summary

At Your Service Pros is hiring a Customer Service Representative to join our front-line team in American Fork or Sandy. You’ll answer calls, book appointments, and triage emails and chats, ensuring smooth dispatch with ServiceTitan.

You’ll also assist with light marketing tasks and handle payments by phone while delivering friendly, knowledgeable service. Ideal candidates have 2+ years of phone-based customer support, comfort with multiple browser tabs, and a can-do attitude.

Qualifications

• 2+ years of phone-based customer service experience.
• Strong typing speed and ability to manage multiple browser tabs.
• Clear, friendly phone voice with good listening skills.

Responsibilities

• Answer inbound calls and book appointments with a clean intake.
• Dispatch the right tech using ServiceTitan and the skill matrix.
• Triage chat and email, confirm or reschedule appointments as needed.
• Process payments over the phone for memberships and follow-ups.
• Light marketing tasks, such as requesting reviews from customers.

Skills

Phone-based CS

Typing speed

Multi-tab browsing

Clear, friendly voice

Problem solving

Tools

ServiceTitan

Job description

# Customer Service RepresentativeAmerican Fork or Sandy officeFull-time## About this roleThe CSR role is the front door of the business. You'll answer service calls, schedule the tech who fits the job, follow up after the visit, and handle email + chat inbox triage. We use ServiceTitan for dispatching and notes.Hours are M–F 7:30–4:30 with rotating Saturday morning coverage (one Saturday every 4–6 weeks). Some days you'll be at the AF office, some days at Sandy depending on coverage needs.## What you'll do day to day* Answer inbound calls — book the appointment, take a clean intake (name, address, phone, equipment age, what's wrong, urgency).* Dispatch the right tech to the right job using ServiceTitan + the tech-skill matrix.* Triage incoming chat (ServiceTitan Text-to-Chat) and email ([e-mail]).* Confirm appointments the day before; reschedule when techs run long.* Process payments over the phone for membership signups and post-visit follow-ups.* Light marketing tasks: follow up with quotes that haven't closed, request Google reviews from happy customers.## Requirements* 2+ years phone-based customer service experience (any industry).* Strong typing speed and comfort with multiple browser tabs / apps open at once.* Clear, friendly phone voice. No script-reading — actual conversation.* Comfortable saying 'I don't know — let me find out and call you back' rather than guessing.* Pass background check.## Nice to have (but not required)* Prior dispatch or trades-industry experience.* ServiceTitan experience.* Bilingual (Spanish) is a real plus — about 8% of our service area is Spanish-speaking.### Quick factsDepartment: OperationsLocation: American Fork or Sandy officeSchedule: Full-timeApply for this role### Or reach us [e-mail][phone]**Hiring policy**Valid driver's license + ability to pass background check + willingness to obtain relevant certs. Trade experience preferred but we train the right people.## Apply for Customer Service RepresentativeGoes straight to [e-mail]. Resume is optional — we read every application.Skip this if you don't have one — we read every application either way.Your application goes straight to [e-mail] — we read every one.