Customer Service Representative

Third Party CS; San Jose (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a dedicated customer service representative based in California. The role involves answering client inquiries and providing product information, focusing on delivering a positive customer experience. Flexible hours and remote positions are available for those residing in California, with opportunities for upward mobility within the company.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into other positions and management

Flexible hours

Remote Position(s) available

Qualifications

• Previous experience in customer support, client services, sales, or related field.
• Excellent communication skills.
• Ability to listen, relay information, and answer questions.

Responsibilities

• Answer and manage incoming calls, emails, and chats for customer inquiries.
• Record and organize customer interactions and account changes.
• Strive to meet personal and team target goals.

Skills

Customer-focused

Excellent communication

Time management

Multitasking

Problem-solving

Education

Previous experience in customer support

Tools

Basic computer skills

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)