Remote Customer Service Representative

Globe Life AIL - Karla Estrada; San Jose (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company as a Remote Customer Service Representative, where you'll deliver exceptional support to customers from the comfort of your home. This fully remote role offers flexible hours, comprehensive training, and growth opportunities, aiming to foster a positive work environment. Responsibilities include assisting customers, providing information on benefits, and maintaining accurate records. Candidates with strong communication and problem-solving skills are encouraged to apply, benefiting from competitive pay and full benefits after 90 days.

Benefits

Competitive pay

Flexible work-from-home schedule

Comprehensive training program

Full benefits after 90 days

Opportunities for growth

Positive company culture

Qualifications

• Prior customer service experience is a plus.
• Excellent communication skills required.
• Reliable internet connection and quiet workspace needed.

Responsibilities

• Assist customers via phone, email, and chat to address inquiries.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions.

Skills

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Some college coursework

Tools

CRM tools

Customer service software

Job description

About Us:
Join a team that values great customer service and a positive work culture! We’re looking for enthusiastic, problem-solving individuals to join us asRemote Customer Service Representatives. If you thrive in a fast-paced, supportive environment and are excited about making a difference for our customers, we’d love to meet you!

This is afully remote positionthat offers flexible hours, comprehensive training, and the chance to grow within the company. You’ll be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring they’re completely satisfied.

Key Responsibilities:

• Assist customersvia phone, email, and chat to address inquiries and resolve issues.
• Provide accurate and clear information about our products and services.
• Help customers understand and manage their benefit packages effectively.
• Maintain professionalism and a positive, solution-focused attitude in all interactions.
• Keep detailed and accurate records of customer interactions and transactions.
• Meet and exceed performance targets, focusing on quality and customer satisfaction.
• Continuously look for ways to improve the customer experience and streamline processes.

What We’re Looking For:

• Prior experience in customer serviceis a plus (we’ll train the right person!).
• Excellent communication skills, both written and verbal – you’ll be talking with customers daily.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask, prioritize, and stay organized in a fast-paced remote environment.
• Comfortable working with computer systems, customer service software, and CRM tools.
• A reliable internet connection and a dedicated, quiet workspace.
• High school diploma or equivalent; some college coursework is a plus.

Why You’ll Love Working Here:

• Competitive paywith regular performance reviews.
• Comprehensive training programto get you up to speed and set you up for success.
• Flexiblework-from-home schedule– enjoy a better work-life balance.
• Opportunities for growth– we love promoting from within and investing in your development.
• Full benefitsafter 90 days, including health insurance, retirement plans, and more.
• Apositive and inclusive company culturewhere your contributions are valued.

How to Apply:
Ready to start your next career chapter? Apply today, and we’ll be in touch to discuss the next steps.