Customer Service Representative

MV Transportation; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is looking for a Customer Service Representative to join their dynamic team in a fast-paced environment. This role involves a variety of clerical duties, ensuring smooth operations by managing drivers' manifests and coordinating with Dispatch and Maintenance. The ideal candidate will possess strong customer service skills, attention to detail, and proficiency in Microsoft Office applications. This is a fantastic opportunity to contribute to a company that values teamwork and communication while providing superior service to customers.

Qualifications

• Experience with Microsoft Office tools, particularly Word and Excel.
• Strong attention to detail and ability to multi-task under pressure.

Responsibilities

• Responsible for clerical duties including reconciling drivers' manifests.
• Communicate with Dispatch and Maintenance regarding daily activities.

Skills

Microsoft Word

Microsoft Excel

Customer Service

Interpersonal Skills

Attention to Detail

Bilingual English/Spanish

Job description

Customer Service Representative

Job Locations: US-CA-San Francisco

ID: 2024-8995

Position Type: Regular Full-Time

Overview

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Responsibilities

MV Transportation is seeking a Customer Service Representative who will be responsible for various clerical duties, including reconciling drivers' manifests, checking drivers in and out for shifts, ensuring vehicle availability, and communicating with Dispatch and Maintenance on daily activities. Additional duties include report writing, reviewing drivers' paperwork, organizing paperwork, and ensuring it reaches the operations and/or payroll departments. The ideal candidate must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service, and be able to work in a team environment in a fast-paced office with good communication skills.

Qualifications

• Experience with Microsoft Word, Excel, and excellent ten key skills.
• Attentive to details.
• Able to multi-task and work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience is a plus.
• Bilingual English/Spanish is a plus.

Starting pay rate: $20/hour

Additional Information

MV Transportation is committed to Equal Employment Opportunity and will not discriminate against applicants or employees based on race, color, religion, creed, national origin, sex, disability, veteran status, genetic information, or other protected categories under law. The information collected is used solely for employment suitability, identity verification, and employment statistics.

Where permissible, applicants may be subject to pre-employment drug testing and background checks after a conditional offer of employment.