Customer service representative

Hana Group; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is looking for a friendly and empathetic Customer Service Representative. This role is pivotal in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently. You will engage with customers through various channels, actively listen to their needs, and provide effective solutions. With a focus on continuous improvement, you will participate in ongoing training to enhance your skills and knowledge. Join a dynamic team where your contributions will directly impact customer experiences and satisfaction.

Qualifications

• Excellent verbal and written communication skills are essential.
• Proven problem-solving skills and ability to handle difficult situations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat professionally.
• Document all customer interactions and update records in the CRM system.

Skills

Verbal Communication

Written Communication

Active Listening

Problem-Solving

Multitasking

Bilingual Skills (Spanish and English)

Education

High School Diploma or Equivalent

Tools

CRM Software

Job description

We are seeking a friendly and empathetic Customer Service Representative to join our team in California City, United States. As the face of our company, you will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving inquiries efficiently.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Listen actively to customer concerns and provide appropriate solutions or escalate issues when necessary
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Identify and assess customers' needs to achieve satisfaction and provide personalized assistance
• Document all customer interactions and update customer records in the company's CRM system
• Collaborate with other departments to resolve complex customer issues
• Participate in ongoing training to improve product knowledge and customer service skills
• Meet or exceed performance metrics such as customer satisfaction scores and response times
• Qualifications

  Qualifications

  • Excellent verbal and written communication skills
  • Strong active listening abilities and attention to detail
  • Proven problem-solving skills and ability to handle difficult situations with patience and empathy
  • Proficiency in basic computer applications and typing
  • Ability to multitask and prioritize in a fast-paced environment
  • High school diploma or equivalent
  • Customer service experience preferred, but not required
  • Knowledge of CRM software is a plus
  • Bilingual skills (Spanish and English) are highly desirable
  • Flexibility to work various shifts, including weekends and holidays, as needed

  Additional Information

  Job Type: Part-time/Full-time

  Pay Rate:$40 per hour