Customer Service Representative

Mirabito Energy Products Energy Division; Village of Yorkville (NY); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Mirabito Energy Products Energy Division seeks a Home Comfort Customer Service Representative in the Village of Yorkville, NY. The role is full-time and hourly, offering $18-$22 per hour.

You will handle order changes, maintain records, and support customer inquiries to ensure satisfaction. The position emphasizes multitasking, product knowledge, and proactive selling while delivering excellent service and maintaining data accuracy.

Qualifications

• 2 years progressive customer service or direct marketing experience preferred.
• Must work well under pressure and juggle multiple projects.
• High School Diploma or GED is required.

Responsabilités

• Retain existing customer base and promote the organization to customers.
• Work with staff to resolve problems and enhance customer service offerings.
• Generate and distribute daily reports and order acknowledgements.
• Notify administration of updates to customer records in the internal database.
• Provide back-up support to other group members as required.
• Answer customer inquiries/communications as required.
• Attend branch staff meetings and maintain detailed call activity reports for management.
• Provide weekly activity summaries to Branch Manager.
• Conduct follow-up calls to survey respondents with concerns or questions.
• Maintain confidentiality of customer and company information.
• Attend training and seminars as requested.
• Perform other job-related activities and special projects.

Connaissances

Customer service

Interpersonal skills

Communication skills

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Position: Home Comfort Customer Service Representative

Reports to: Regional Manager

Status: Full time, hourly non-exempt

Hourly Rate: $18 - $22 per hour

ESSENTIAL FUNCTIONS – include and are not limited to:

• Consistently render the best customer satisfaction to customers.
• Must productively multitask and efficiently navigate industry specific software.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
• Consistently practice and participate in suggested selling and information gathering.
• Recommend other products and services to customers based on purchase or order history.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of service or delivery related issues.
• Participates and provides expertise as a member of the customer service’s departmental team.
• Execute customer service team’s objectives to render the best customer satisfaction possible 100% of the time.
• Must be able to remain in a stationary position 90% of the time.
• Adhere to company policies and procedures 100% of the time.

RESPONSIBILITIES – include and are not limited to:

• Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
• Works with the organization’s personnel to resolve problems, facilitate solutions and enhance customer service offerings.
• Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
• Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
• Provides back-up support to other group members in the performance of job duties as required.
• Answers customer inquiries/communications as required.
• Attend and participate regularly in branch staff meetings. Maintains detailed call activity reports and provides them to upper management when required.
• Provides activity/statistical summary reports each week to the Branch Manager each day.
• Conducts follow up phone calls to survey respondents who have concerns or questions.
• Comply with company dress code 100% of the time.
• Maintain confidentiality 100% of the time in regards to customer and company information.
• Reports to work with minimal absenteeism or tardiness.
• Attend job related training and informational seminars as requested.
• Performs other job related activities and special projects as assigned.

QUALIFICATIONS AND SKILLS – include and are not limited to:

• Proficient in Microsoft Office Suite.
• 2 years progressive customer service or direct marketing experience preferred.
• Must work well under pressure, be able to juggle many projects simultaneously, and have excellent interpersonal and communication skills.
• Possess a high school/vocational school diploma or G.E.D. and related certification.

Full-Time/Part-Time Full-Time

Position Customer Service Representative JC56

Location

This position is currently accepting applications.