Customer Service Representative

Uniting Holding; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

SHIK Innovation Group is seeking a motivated Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a professional, results-oriented environment.

You will identify customer needs, present product information, and follow up to support sales growth while maintaining accurate records and collaborating with the team to hit goals.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Friendly, confident, and customer-focused personality.
• Goal-oriented and motivated to achieve results.
• Strong relationship-building and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.

Responsibilities

• Identify customer needs and recommend appropriate products or services.
• Present product and service information to support purchasing decisions.
• Identify sales opportunities through customer interactions.
• Follow up with prospective and existing customers to support sales growth.
• Build strong customer relationships and encourage repeat business.
• Assist with customer questions and provide timely solutions.
• Support promotional and customer acquisition initiatives.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to achieve customer service and sales goals.
• Participate in ongoing sales training and professional development.

Skills

Verbal communication

Written communication

Customer-focused

Relationship-building

Sales-minded

Organizational skills

Multitasking

Adaptability

Reliability

Team collaboration

Education

High school diploma or equivalent

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it-creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a motivated and customer-focused Customer Service Representative to engage with customers, understand their needs, and recommend products and services that provide value. This role combines customer service, relationship-building, and sales responsibilities in a professional, results-oriented environment.

Responsibilities

• Identify customer needs and recommend appropriate products or services.

• Present product and service information to support purchasing decisions.

• Identify sales opportunities through customer interactions.

• Follow up with prospective and existing customers to support sales growth.

• Build strong customer relationships and encourage repeat business.

• Assist with customer questions and provide timely solutions.

• Support promotional and customer acquisition initiatives.

• Maintain accurate records of customer interactions and sales activities.

• Collaborate with team members to achieve customer service and sales goals.

• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal and written communication skills.

• Friendly, confident, and customer-focused personality.

• Goal-oriented and motivated to achieve results.

• Strong relationship-building and problem-solving abilities.

• Excellent organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous experience in sales, customer service, retail, hospitality, or promotions is a plus but not required.