Retail Associate

Uniting Holding; Charlotte (NC); On-site; USD 32,000 - 36,000; Full time

Job summary

SHIK Innovation Group in Charlotte is seeking a motivated Retail Associate to support customer engagement, product education, and sales initiatives. You will interact with customers, assess needs, and contribute to a positive shopping experience.

This role offers onboarding training, opportunities to grow in a retail environment, and a collaborative team focused on delivering strong sales results and outstanding service.

Qualifications

• High school diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Friendly, customer-focused personality.
• Retail or customer service experience is a plus.
• Able to learn product features and promotions.

Responsibilities

• Greet customers and provide friendly, professional assistance.
• Learn and communicate product features, benefits, and promotions.
• Identify customer needs and recommend products.
• Support sales activities and work toward team goals.
• Process transactions and assist with basic inquiries.
• Maintain organized displays and merchandise areas.
• Collaborate with team to achieve customer service and sales objectives.
• Participate in ongoing sales training and development.

Skills

Communication skills

Customer service

Sales orientation

Interpersonal skills

Organization

Education

High school diploma or equivalent

Job description

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a motivated and customer-focused Retail Associate to support customer engagement, product education, and sales initiatives. This role is ideal for individuals who enjoy interacting with customers, understanding their needs, recommending products, and contributing to a positive shopping experience and strong sales results.

Responsibilities

• Welcome customers and provide friendly, professional assistance.

• Learn and communicate product features, benefits, and promotions.

• Identify customer needs and recommend appropriate products or solutions.

• Support sales activities and work toward individual and team sales goals.

• Answer product and service questions accurately.

• Assist with promotional campaigns, displays, and in-store events.

• Maintain organized product displays and merchandise areas.

• Process customer transactions and assist with basic order or account inquiries.

• Follow up with customers when appropriate to encourage repeat business.

• Collaborate with team members to achieve customer service and sales objectives.

• Participate in ongoing sales training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Friendly, confident, and customer-focused personality.

• Comfortable interacting with customers in a retail environment.

• Goal-oriented and motivated to achieve sales results.

• Strong listening, problem-solving, and relationship-building skills.

• Excellent organizational and multitasking abilities.

• Reliable, adaptable, and self-motivated.

• Previous experience in retail, sales, customer service, hospitality, or promotions is a plus but not required.