Customer Service Representative

Tenet Healthcare; San Antonio (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Paid time off

Career development

Employee Assistance program

Employee discount program

Voluntary benefits

Job summary

Tenet Healthcare is seeking dedicated individuals for patient and customer interaction roles. You will greet HealthLink Members and Physical Therapy Patients, while also marketing HealthLink services. The position promotes a supportive and collaborative environment focused on exceptional patient care.

Strong customer sales skills and ability to work with diverse populations are essential. A High School diploma or equivalent is required, along with BLS certification.

Qualifications

• High School diploma or equivalent is mandatory.
• Experience working with the public or patient population is required.
• Marketing and sales experience is essential.
• BLS certification obtained through American Heart Association is required.

Responsibilities

• Greet HealthLink Members and Physical Therapy Patients.
• Market and sell HealthLink services.
• Participate in retention programs with Supervisors.
• Complete established competencies during the introductory period.

Skills

Customer service

Sales

Public interaction

Education

High School Graduate or equivalent

Course work in customer sales and services

Job description

Overview

Tenet Healthcare Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

Greets HealthLink Members, Physical Therapy Patients, and guests. Carries responsibility for the marketing and sales of HealthLink services to multiple target audiences and participates in retention programs with Supervisor Customer Service and Fitness Supervisor. Completes established competencies for the position within designated introductory period. Other related duties as assigned.

Qualifications

• MINIMUM EDUCATION:
  • High School Graduate or equivalent. Course work in customer sales and customer services are required
• MINIMUM EXPERIENCE:
  • Working with the public and/ or patient population in a supporting role. Experience in marketing and sales is required.
• PREFERRED EXPERIENCE:
  • A track record of working with senior populations in a commercial or health care environment is helpful
• REQUIRED COURSES/ COMPLETIONS (e.g., CPR):
  • BLS-Obtained through approved American Heart Association Training Center or the Military Training Network.

Organization Description

Tenet’s hospital operations segment includes 52 acute care and specialty hospitals in nine states, as well as other facilities such as primary and specialty care clinics, diagnostic imaging centers, micro-hospitals and off-campus emergency departments. Our hospitals are well known for delivering excellent medical care and offering a complete range of services tailored to the needs of each community we serve. From preventative and diagnostic services to expertise in some of the world’s leading technologies, we work with multidisciplinary teams of physicians and healthcare professionals dedicated to the good health and well-being of our neighbors. Tenet also offers opportunities to work at the corporate level in Dallas, TX and in the markets we serve. Corporate and executive positions support the mission of the enterprise.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
E-Verify: http://www.uscis.gov/e-verify
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.