Customer Service Representative

PLS Financial Services, Inc.; San Antonio (TX); On-site; USD 35,000 - 60,000; Full time

Job summary

A leading financial services provider seeks Customer Service Representatives in San Antonio, TX. As a CSR, you will be the face of the company, responsible for delivering exceptional customer service, educating clients on services offered, and adhering to compliance standards. Join a team that values integrity, teamwork, and results.

Benefits

Medical/Dental/Vision Benefits

401(k) Plan

Vacation Opportunities

Ongoing Training

Opportunities for Advancement

Qualifications

• Previous customer service experience preferred.
• Ability and comfort to engage with customers.
• English fluency required; bilingual English/Spanish is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating customers on products and services.
• Ensuring compliance with all regulations.

Skills

Customer Service

Verbal Communication

Attention to Detail

Multi-tasking

Job description

5 days ago Be among the first 25 applicants

This job is located at: 5510 Walzem Rd., San Antonio, TX 78218

PLS Overview

Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management
  
  

Job Requirements

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• English/Spanish bilingual is a plus
  
  

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
  
  

Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication

• Customer Focus
• Integrity and Trust
• Teamwork
• Results
  
  

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at PLS Financial Services, Inc. by 2x

Get notified about new Customer Service Representative jobs in San Antonio, TX.

Airport Customer Service Agent (AS)-SAT-PT

Customer Service Representative - State Farm Agent Team Member

San Antonio, TX $35,000.00-$60,000.00 2 weeks ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Future Opening: Customer Relations Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

San Antonio, TX $50,000.00-$65,000.00 1 month ago

Remote - Customer Service Representative - SAT

Associate Customer Service Representative Everyday Banking

San Antonio, Texas Metropolitan Area 2 weeks ago

Future Opening: Customer Service Representative - State Farm Agent Team Member

Healthcare Customer Service Rep | $ 15.00 per hour! + bonus| Starts 7/2/25

Floor Staff-Starting Wage :$12.00/Hour Free Movies Fun Environment-Weekend and night shifts are required

Customer Care Representative - Urgent Need

Customer Care Representative (Call Center)

Appointment Customer Representative | Work From Home

San Antonio, TX $36,000.00-$47,000.00 3 weeks ago

Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 7/2/25

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.