Remote - Customer Service Representative - SAT

Freddie Mac; San Antonio (TX); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in contact center solutions is seeking a remote customer service representative. The role involves responding to inquiries, assisting with troubleshooting, and ensuring customer satisfaction. Ideal candidates will have a high school diploma and prior experience in customer service. You'll enjoy opportunities for career advancement, comprehensive health care benefits, and supportive training programs.

Benefits

Comprehensive health care plan

Retirement plan options (401k, IRA)

Paid time off

Supportive training and development programs

Qualifications

• 1-2 years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Assist customers with troubleshooting issues and provide solutions.
• Process orders, amendments, and returns efficiently.

Skills

Communication

Problem Solving

Time Management

Education

High school diploma or equivalent

Job description

Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Comprehensive health care plan including medical, dental, and vision coverage
- Retirement plan options available (401k, IRA)
- Paid time off for vacations, sick days, and public holidays
- Supportive training and development programs

What to Expect (Job Responsibilities):
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Assist customers with troubleshooting issues and provide accurate solutions
- Process orders, amendments, and returns efficiently
- Escalate unresolved issues to senior staff when necessary
- Provide feedback to improve customer service processes

What is Required (Qualifications):
- High school diploma or equivalent required
- 1-2 years of customer service experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and an ability to think critically
- Ability to work independently and manage time effectively in a remote setting

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or remote support role
- Reliable internet connection and a quiet home office environment
- Familiarity with troubleshooting common technical issues

#CustomerService #RemoteWork #CareerOpportunity #HealthBenefits #TrainingProvided

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.