Customer Service Representative

Jennifer Hickman-Farmers Insurance Agency; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Dental Insurance

Vision Insurance

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Jennifer Hickman Farmers Insurance Agency is seeking an experienced Customer Service Representative to join a fast-paced team. The role blends frontline service with the ability to recognize and create new client opportunities.

The agency emphasizes uncapped income opportunities, ongoing training, and a supportive environment to help you succeed. A Texas P&C license and CRM proficiency are preferred requirements.

Qualifications

• Texas P&C License required.
• Bilingual skills preferred but not required.
• Previous experience in the insurance industry preferred.
• High school diploma or equivalent.
• Computer efficient and comfortable with CRM tools.
• Strong work ethic and commitment to customer satisfaction.

Responsibilities

• Manage inbound customer calls to assist with policy inquiries, updates, and service-related questions.
• Conduct high volume outbound calls to follow up with customers and ensure their needs are met.
• Utilize your knowledge of insurance products to provide accurate and efficient service.
• Develop and maintain strong relationships with clients, ensuring a high level of satisfaction.
• Stay informed on product offerings and industry regulations to provide accurate information.

Skills

Customer service

Phone handling

Bilingual skills

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Job Description

We are seeking an experienced and motivated Customer Service Representative to join our fast-paced team. This role blends front-line customer service with the ability to recognize and create new client opportunities.

About Our Agency

Jennifer Hickman Farmers Insurance Agency is an award-winning insurance agency committed to providing exceptional service and smart insurance solutions to our clients. With a strong focus on customer satisfaction and integrity, we've built a reputation for excellence in the insurance industry.

Why Join Us?

• Uncapped Income: Average earnings range from $45,000 to $65,000, with performance-based commissions and bonuses.
• Career Growth: Opportunities for advancement and leadership roles within the agency.
• Comprehensive Training and Support: Receive ongoing support from an experienced team to help you succeed.

Benefits

• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance
• Health Insurance
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

• Manage inbound customer calls to assist with policy inquiries, updates, and service-related questions.
• Conduct high volume outbound calls to follow up with customers and ensure their needs are met.
• Utilize your knowledge of insurance products to provide accurate and efficient service.
• Develop and maintain strong relationships with clients, ensuring a high level of satisfaction.
• Stay informed on product offerings and industry regulations to provide accurate information.

Requirements

• Texas P&C License required.
• Bilingual skills (preferred but not required).
• Previous experience in the insurance industry (preferred).
• High school diploma or equivalent
• Computer effiecient and comfortable with CRM tools
• Strong work ethic and commitment to customer satisfaction.