Customer Fulfillment Agent

AND Agency; San Antonio (TX); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Incentive pay

Paid time off

Full-time hours

Hybrid work model

Fully paid training

Health, dental and vision insurance

401K with 3% company contribution

On-site training near airport

Job summary

AND Agency in San Antonio, TX, is hiring Customer Fulfillment Agents to deliver world class customer service. The role is hybrid, with on-site training and ongoing skill-based sessions conducted in person at the San Antonio location near the airport.

You will handle inbound calls, assist with orders, and ensure accurate documentation while maintaining professional service. Training is fully paid, with benefits including insurance and 401K, and a schedule Monday through Saturday 7am–4pm CST.

Qualifications

• Minimum two years of customer service experience.
• Excellent verbal and written communication skills.
• Bilingual in Spanish is a plus.
• Strong problem solving and attention to detail.

Responsibilities

• Handle inbound customer calls and provide accurate information.
• Outbond calls to past customers and online orders.
• Process product orders and arrange deliveries and payments.
• Document order details accurately in required systems.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Attention to detail

Bilingual Spanish

Tools

Excel

Word

Email

Job description

About the role:

We are a fast-growing company currently looking for Customer Fulfillment Agents to provide customers with world class customer service by determining call requirements, responding to inquiries, resolving customer issues, and accurately processing product orders.

This is a Hybrid work model. All new hire training will be conducted on site at our San Antonio location. In addition, all skill-based and performance enhancement training will be conducted in person on site.

We Offer:

• Competitive Pay (An hourly rate of $15.00)
• Significant monthly incentive pay.
• Paid time off
• Full time hours
• A great schedule. The hours of operation are Monday through Saturday from 7am to 4pm CST.
• Fully paid training
• Health, Dental and Vision Insurance
• 401K plan with a guaranteed 3% annual company contribution
• Hybrid work except all new hire training and additional skill-based training will be conducted in person on site at our San Antoinio office location near the airport.

Responsibilities & Duties

• Handle inbound customer calls and provide accurate information and assistance to customers regarding product offerings.
• Outbound calling to past customers and online customer order requests
• Efficiently process product orders, arrange delivery appointments, and process associated payments.
• Ensure all required information for the order is documented accurately in the required systems.
• Resolve any customer concerns about their order.
• Deliver professional and courteous customer service.
• Participate in training programs.
• Optimize call time to drive daily productivity.

Qualifications and Skills

• A minimum of two years customer service experience preferably within a sales support environment
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Bilingual in Spanish is an asset.
• Strong problem-solving abilities and a strong attention to detail.
• Working knowledge of basic mathematical principles.
• Lead by example through positive communication, professional overall demeanor, and time and attendance
• Able to accept feedback and implement those changes.
• Highly organized, able to prioritize and have great time management skills.
• Proficient computer skills including e-mail, internet, Word, and Excel.

Work Schedule

Candidates must be available during operating hours:

• Monday through Saturday 7am to 4pm CST

Remote Work Requirements

To work remotely, employees must:

• Connect through a U.S.-based internet provider (no VPN).
• Use a secure internet connection (Ethernet preferred).
• Maintain reliable internet speeds of at least 100 Mbps download and 20 Mbps upload.
• Meet company security and technology requirements.