Customer Service Representative

Prinova USA; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Employer paid STD and LTD

HSA and FSA

Paid Maternity and Paternity Leave

PTO

401(k) & Roth with employer match

Eight Paid Holidays + 3 Floating

Job summary

Prinova USA in Salt Lake City, UT is seeking a Customer Service Representative to provide exemplary customer service and assist with scheduling by coordinating with customers and internal departments. The role involves end-to-end order handling and timely communication.

Responsibilities include processing orders, coordinating shipments, assisting with invoicing, and supporting sales and warehouse teams in a fast-paced environment.

Qualifications

• Strong English language skills (speaking, reading, writing).
• Strong computer skills.
• Professional written and oral communication skills.
• Must exude high energy and professionalism.
• Driven to provide unequaled client service.
• Self-starter.
• Ability to work in a detail-oriented environment.
• Ability to work in a fast and sometimes stressful environment.

Responsibilities

• Receive customer purchase orders and confirm details.
• Coordinate order details and enter orders into the database.
• Provide periodic open order reports to customers.
• Coordinate shipment between warehouse and customer and obtain freight rates.
• Communicate shipping and ETA details and resolve inquiries by end of day.
• Analyze customer sales reports to identify buying patterns.
• Assist accounting with unpaid invoices.
• Assist in rework processing for returns and exchanges.
• Collaborate with the Account Manager to satisfy customer needs.
• Follow cGMP guidelines and department SOPs.
• Perform other duties as needed.

Skills

English proficiency

Computer skills

Communication skills

High energy

Client service

Detail-oriented

Stress management

Education

High school diploma

Some college preferred

Job description

Unlock your potential with Prinova

We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands.

Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.

Customer Service Representative

Department: Customer Service

Location: Salt Lake City, UT

Type: Full-time

Summary

The Customer Service Representative will provide ideal customer service and assist with scheduling by communicating with customers and other internal departments and following through on every aspect of the order.

Essential Duties and Responsibilities

• Receives customer purchase orders, provides confirmation to the customer, coordinates all purchase order details, enters orders into the database, and provides periodic open order reports to customers
• After product is produced, send customer retains in a timely manner for assigned customers
• Coordinate shipment of orders by being a liaison between the warehouse and the customer, secure freight rates for PPA customers, print packing slips and BOL’s
• Acknowledge incoming customer calls and email inquiries immediately and provide answers or ETA for the same NLT end of day. Coordinate answers on shipping and tracking details, credits, schedule related updates, cancellation, adjustments, COA’s and testing release updates
• Works with assigned Salesperson(s) to help analyze customer sales reports on an ongoing basis, to recognize buying patterns by product as requested;
• Assist accounting in resolving unpaid invoices
• Assist in necessary rework processing when product is to be returned
• Work closely with Prinova Account Manager to satisfy customers' needs as deemed necessary;
• Follow cGMP guidelines and processes as established in department SOPs
• Perform other duties as deemed necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and/or Experience

• High School Diploma with some college preferred
• 2-4 years customer service/inside sales experience in the nutraceutical industry is a plus

Required Skills/Abilities

• Strong English language skills (speaking, reading, and writing)
• Strong computer skills
• Professional written and oral communication skills
• Must exude high energy and professionalism
• Driven to provide unequaled client service
• Self-starter
• Ability to work in a detail-oriented work environment
• Ability to work in a fast and sometimes stressful work environment.

Work Conditions & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work environment is normally in an office setting. Must be able to make frequent rounds in a warehouse environment.
• Ability to view a computer screen and type for extended hours
• Ability to sit and stand for extended periods of time
• Ability to work around a variety of different smells and aromas
• Ability to adjust work schedule as business needs require

Quality/Safety Responsibilities

All Prinova employees are required to ensure compliance standards with food safety, food defense, and food quality (FDA, ILDPH, FSMA, and BRC). It is the responsibility of each employee to comply with occupational safety and health standards issued under OSHA and to follow all rules, regulations, and procedures established by the Company to ensure that their actions do not impact the health and safety of themselves or others.

What’s in it for you?

Competitive Pay! Experience, education, geographic location and shift all taken into consideration.

Benefits

• Medical, Dental, Vision
• Employer paid STD and LTD
• HSA and FSA
• Paid Maternity and Paternity Leave
• PTO
• Employer paid Basic Life Insurance
• 401(k) & Roth with employer match
• Eight Paid Holidays + 3 Floating Holidays
• Voluntary - Critical Illness, Hospital Indemnity, Accident
• Personal growth including training and development opportunities

Disclaimer: Prinova is committed to providing equal opportunities without regard to race, color, religion, sex, pregnancy, creed, national origin, age, physical or mental disability, protected medical condition, medical leave, marital status, citizenship status, ancestry, veteran or military status, sexual orientation, genetic information, domestic violence victim status, Civil Air Patrol status, or any other characteristic or group status protected under applicable law.