Customer Service Representative

Concentrix; Salem (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries, delivering accurate information on bookings, accounts, and services.

You will handle customer questions via phone, email, and chat, document interactions in CRM tools, and collaborate with your team to resolve complex cases while upholding compliance and quality standards in a dynamic, fast-paced environment.

Qualifications

• Handle customer questions and issues via phone, email, and chat.
• Document interactions in CRM tools to maintain accurate records.
• Adhere to compliance and quality standards and collaborate with team to resolve cases.

Responsibilities

• Provide accurate information on bookings, accounts, and services.
• Resolve travel-related inquiries and guide customers through processes.
• Maintain exceptional customer experience in a dynamic, fast-paced environment.

Skills

Customer service

Communication

CRM tools

Tools

CRM tools

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.