Customer Service Representative

Concentrix; Commerce (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Concentrix is seeking a detail-oriented Customer Service Representative to support global clients in travel and services. You will handle inquiries via phone, email, and chat, providing accurate information on bookings and accounts while maintaining exceptional customer experience.

You will document interactions in CRM tools and collaborate with your team to resolve complex cases in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Document interactions and updates in CRM tools for accurate records.
• Follow compliance and quality standards in service delivery.
• Collaborate with team to resolve complex cases and provide excellent customer experiences.
• Support travellers with bookings, accounts, and services while demonstrating problem-solving and effective communication.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.