Customer Service Representative

Concentrix; Royal Oak (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related services. You will handle questions via phone, email, and chat, documenting interactions in CRM tools and following quality standards.

The role emphasizes problem-solving, collaboration with the team, and delivering an exceptional customer experience in a fast-paced environment.

Qualifications

• Detail-oriented communicator with strong problem-solving skills.
• Experience handling customer inquiries via phone, email, and chat.
• Familiar with CRM tools and compliance standards.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Document interactions in CRM tools.
• Support global clients in travel-related services and resolve complex cases.

Skills

Customer service

Communication skills

Problem solving

Tools

CRM Software

Ticketing System

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.