Customer Service Representative

Concentrix; Drayton Plains (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients, focusing on travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a fast-paced environment, with opportunities to develop skills

Qualifications

• Experience handling inquiries via phone, email, and chat.
• Ability to document interactions in CRM systems.
• Strong communication and problem-solving skills.
• Detail-oriented and able to work in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Document interactions in CRM tools and follow compliance and quality standards.
• Collaborate with the team to resolve complex cases in a timely manner.

Skills

Communication skills

CRM proficiency

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.