Customer Service Representative

Concentrix; Lake Orion (MI); On-site; USD 30,000 - 48,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to assist global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic environment.

Qualifications

• Experience delivering first-class customer service over phone, email, or chat.
• Strong communication and problem-solving skills.
• Ability to document interactions in CRM systems.

Responsibilities

• Answer customer questions about bookings, accounts, and services.
• Assist customers via phone, email, and chat with accurate information.
• Document interactions and follow compliance and quality standards.
• Collaborate with team to resolve complex issues.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.