Customer Service Representative

On Site Companies; Saint Paul (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

100% vesting at eligibility

No weekends

Job summary

On Site Companies is hiring a Customer Experience Coordinator to deliver exceptional service by resolving issues on first contact and guiding customers through product and pricing questions. The role supports both phone and online inquiries, with a Monday–Friday schedule from 7:30am to 4:00pm in Minnesota.

The ideal candidate has at least 1 year in customer service or sales, strong problem-solving ability, and excellent communication.

Qualifications

• First call resolution mindset.
• Minimum of 1 year in customer service or sales.
• Strong problem-solving skills.

Responsibilities

• Resolve customer issues on first contact.
• Analyze customer needs to recommend products and services.
• Provide knowledgeable answers about products, pricing, and availability.
• Present solutions and advance the sales conversation.
• Follow up with customers to ensure successful resolutions.

Skills

Self-driven

Excellent communication

Strong customer service

Attention to detail

Negotiation

Team player

Analytical

Tools

Outlook

Salesforce

Microsoft Office

Job description

Job description:On Site Companies is a family and woman-owned company that has been in business for over 35 years! We are a company that proudly creates stability, belonging, and growth opportunities for all employees at our 5 locations.As a Customer Experience Coordinator, your focus is to create an exceptional customer experience by providing product and service solutions to prospective and existing customers over the phone and online.Responsibilities:First call resolutionAnalyze customers’ needs to recommend products and servicesProvide customers with knowledgeable answers to questions about product, pricing, and availabilityPresent solutions and then position the conversation forward in the sales processFollow up with customers to ensure successful problem resolutionsEnergetic and positive mindset with the customer's solution always in mindSkills:Self-driven and motivated to meet and exceed sales goalsExcellent communication skills both verbally and writtenStrong customer service externally and internallyHigh level attention to detailComputer proficiency (Outlook, Salesforce software, Microsoft Office)Strong negotiation and team player mindsetGood analytical and problem-solving skillsQualifications:First call resolution mindsetMinimum of 1 year in customer service or salesStrong problem-solving skillsWhy should you work at On Site Companies?Stability as an essential businessCompany is experiencing growth annuallyOur Values: Customer Driven, Working as a Team, Safety Focus, and Financial Stability!No weekends! 7:30am - 4:00pm, Monday-FridayBenefits:On Site Companies offers all full time team members a comprehensive benefits package. The company paid benefits are the company offered core life and AD&D insurance and Employee Assistance Program (EAP). Voluntary benefits include medical, dental, vision, supplemental insurances (disability, accident, cancer, hospital confinement, critical illness, life). We offer a 401k with a competitive company match and 100% vesting at eligibility date.Check us out online at OnSiteCo.com!On Site Companies is an Affirmative Action, equal opportunity employer. On Site Companies will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Skills:Self-driven and motivated to meet and exceed sales goalsExcellent communication skills both verbally and writtenStrong customer service externally and internallyHigh level attention to detailComputer proficiency (Outlook, Salesforce software, Microsoft Office)Strong negotiation and team player mindsetGood analytical and problem-solving skillsQualifications:First call resolution mindsetMinimum of 1 year in customer service or salesStrong problem-solving skills