Customer Service Representative

Talentify; Saint Augustine (FL); Remote; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Short-term and long-term disability

Life insurance

Paid time off

Job summary

AnswerAide seeks enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service over the phone. As a virtual receptionist, you will handle inbound calls, collect customer data, and relay information to clients with professionalism.

You should be able to multitask, type 40+ WPM, follow scripts, and maintain accurate notes. A resident of AL, FL, GA, or TX is preferred; Windows 11 PC and reliable internet are required.

Qualifications

• Typing speed of 40+ words per minute with minimal errors.
• Ability to follow instructions and scripts accurately.
• Strong multitasking and time-management abilities.
• Excellent customer service and clear communication skills.
• Solid computer skills and comfortable with office software.
• Bilingual ability is a plus, not required.

Responsibilities

• Receive inbound calls and place outbound calls as needed.
• Collect customer data and provide basic information about services.
• Take accurate notes and record detailed messages for clients.
• Schedule appointments and process orders/payments when applicable.
• Maintain organized calls documentation and report to the client.

Skills

Typing 40+ WPM

Follow instructions

Multitasking

Customer service skills

Computer skills

Bilingual (advantage)

Tools

Windows 11

High-speed Internet 50 Mbps

Job description

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company?

This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you.

ABOUT ANSWER AIDE

AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.

Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT

As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT

• A resident of AL, FL, GA, or TX
• Ability to type 40+ words per minute with minimal errors
• Ability to follow instructions
• Must be able to multitask (talk, type, and follow scripting verbatim)
• Strong customer service skills
• Strong computer skills
• Being bilingual is not required, but a plus

COMPUTER REQUIREMENTS

• PC w/ Windows 11
• Memory (RAM): 8GB minimum
• Hard Drive: 100 GB minimum available space
• PC should be less than three years old
• High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
• Please view our full list of equipment requirements

Do you have excellent verbal and written communication skills? Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality? Are you detail-oriented? If so, we want to hear from you about this phone operator opportunity!