Customer Service Representative

Wilson Heating & Air Conditioning, Inc.; Saint Augustine (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Job summary

Wilson Heating & Air Conditioning, Inc. is seeking a Customer Service Representative to join our team in St. Augustine, FL. You will primarily assist customers over the phone, schedule service and maintenance appointments, and ensure a great experience for every caller.

Join a growing team where you’ll provide professional support, collaborate with internal departments, and contribute to a positive work environment. Training is provided, and competitive benefits are offered.

Qualifications

• Experience delivering friendly, professional phone support.
• Ability to schedule service and maintenance appointments accurately.
• Strong verbal and written communication skills.
• Comfortable multitasking in a fast-paced environment.
• Experience in customer service is a plus.

Responsibilities

• Provide friendly, professional support to customers via inbound and outbound calls.
• Schedule service and maintenance appointments efficiently and accurately.
• Follow up with customers to ensure appointments are completed and their needs are met.
• Document interactions in company systems with attention to detail.
• Collaborate with internal departments to ensure excellent service delivery.
• Help maintain a positive and productive work environment.

Skills

Customer service

Phone support

Scheduling

Communication

Multitasking

Job description

Position: Customer Service Representative

Location: St. Augustine, FL

Job Id:142

# of Openings:1

Wilson Heating & Air Conditioning is growing and looking for a Customer Service Representative to join our team! In this role, you’ll primarily assist customers over the phone—answering questions, scheduling service or maintenance appointments, and ensuring a great experience every time.

Responsibilities

• Provide friendly, professional support to existing customers via inbound and outbound phone calls
• Schedule service and maintenance appointments efficiently and accurately
• Follow up with customers to ensure appointments are completed and their needs are met
• Document interactions in company systems with attention to detail
• Collaborate with internal departments to ensure excellent service delivery
• Help maintain a positive and productive work environment

What We’re Looking For

• Friendly, dependable, and professional phone presence
• Great communication and conversation skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience is a plus

What We Offer

• Competitive hourly pay
• Paid training and ongoing development
• Medical, Dental, Vision, and Life Insurance
• Paid time off (vacation, holidays, and sick days)
• Short-Term Disability
• Performance-based rewards and incentives

Join a company that values people, purpose, and performance. Come grow with us!

Wilson Heating & Air Conditioning is an Equal Opportunity Employer. All candidates must pass a comprehensive pre-employment screening upon hire, including a review of criminal history.