Experienced Customer Service Representative

Weather Engineers; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Vacation time

Paid holidays

401(k) with match

Job summary

Weather Engineers, Inc. in Jacksonville, FL is seeking an Experienced Customer Service Representative for a full-time role. You will manage calls, enter data, and communicate with customers to resolve issues, ensuring accuracy and timeliness.

This position offers a competitive hourly wage of $18–$20 plus benefits including health, dental and vision insurance, PTO, vacation, paid holidays, and a 401(k) plan with match. Monday–Friday, 9:00 AM–5:30 PM.

Qualifications

• 5+ years of customer service experience.
• Having 10+ years of experience in customer service and some data entry experience would be a plus!

Responsibilities

• Answering phones and assisting customers.
• Accurately entering call slips into our system.
• Sending follow-up emails to customers and ensuring timely, professional communication.

Skills

Customer service

Data entry

Job description

Are you an experienced customer service professional seeking a rewarding career opportunity with a reputable company? If so, Weather Engineers, Inc., a leading HVAC provider in Jacksonville, FL, is looking for an Experienced Customer Service Representative to join our team full-time. If you have a proven track record of success in customer service and seek a stable, long-term position, this might be the perfect opportunity for you!

But what do we offer our Experienced Customer Service Representative? We're glad you asked! With us, you'll enjoy a competitive wage of $18 - $20 per hour, alongside amazing benefits that include:

• Health, dental, and vision insurance
• Paid time off (PTO)
• Vacation time
• Paid holidays
• A 401(k) with a match

WHAT WILL YOUR DAY BE LIKE?

You'll enjoy a full-time schedule, Monday through Friday, between 9:00 AM and 5:30 PM.

As our Experienced Customer Service Representative, you'll play a vital role in our team. Your responsibilities will include answering phones, accurately entering call slips into our system, and sending follow-up emails to customers. You'll be the first point of contact for our clients, ensuring their needs are met promptly and professionally. Your attention to detail and problem-solving abilities will contribute to our company's success. Join us in delivering exceptional service every day!

ARE YOU OUR IDEAL CANDIDATE?

We're looking for an experienced professional who is looking for a company to call home. Check out our requirements below!

• 5+ years of customer service experience

Having 10+ years of experience in customer service and some data entry experience would be a plus!

WONDERING WHO WE ARE?

At Weather Engineers, Inc., we take pride in our legacy as a family-owned and operated HVAC business that has been a staple in Jacksonville since 1963. As a member of our team, you'll join a company that values the principles of dedication, hard work, and unwavering commitment to customer satisfaction. Our mission revolves around providing unparalleled home comfort solutions to our community, ensuring that every household experiences the best in indoor air quality at the push of a button. As a second‑generation, customer‑centric organization, we understand the importance of a well‑maintained HVAC system and the impact it has on our customers' lives. We continue to grow and innovate, utilizing the latest technological advancements to deliver top‑tier installation, repair, service, maintenance, and duct cleaning.

Candidates must successfully pass a background check, and we also conduct pre‑employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.