Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Saginaw (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical, Dental and Vision insurance

Employee Referral Bonus Program

Overnight premium $1/hr

Free Black Card Membership

401(k) with employer match

Profit sharing

Clean work environment

Job summary

Planet Fitness in Saginaw, MI is hiring a Customer Service Representative for full-time and overnight (10pm-6am) roles. The position includes greeting members, handling inquiries, signing up new members, and maintaining a clean club environment.

Eligible employees receive medical, dental and vision benefits, a 1$/hr overnight premium, and 401(k) with match, plus profit sharing. Join a team with great growth opportunities, a set schedule, and an emphasis on a welcoming, Judgement Free environment

Responsibilities

• Greet members and guests, providing exceptional customer service and making them feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, give tours of the club and sign up new members; log amenities and communicate updates.
• Respond to member questions and concerns in a timely, professional manner.
• Regular cleaning of the facility, bathrooms, equipment and front desk area.

Skills

Customer service

Job description

Hiring for Full Time and Full Time Overnight (10pm-6am) positions

Location: 2270 Tittabawassee Rd, Saginaw, MI 48604

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company


• Set Schedule


• Medical, Dental and Vision insurance benefits (available to eligible employees)


• Employee Referral Bonus Program


• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.


• FREE Black Card Membership


• 401(k) with generous employer match


• Profit sharing program!


• A sparkling clean work environment (where we all pitch in to keep the club pristine!)


• Contribute to changing people's lives every day by helping us create a healthier Planet


• Work hard play hard with an amazing group of talented, dynamic team members


• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!


• Answer phones in a friendly manner and assist callers with a variety of questions.


• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.


• Respond to member questions and concerns in a timely and professional manner.


• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.