Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Westland (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with match

Profit sharing

Free Black Card Membership

Evening shift premium $1/hr

Set Schedule

Referral bonus program

EAP

Job summary

Planet Fitness in Westland, MI is hiring part-time and full-time Customer Service Representatives to deliver a superior member experience. Responsibilities include greeting members, answering phones, processing sign-ups, and maintaining clean facilities.

The role offers a consistent schedule, night shift premium ($1/hr for 10:00 PM–6:00 AM), medical/dental/vision insurance (eligible), 401(k) with match, profit sharing, and a free Black Card membership.

Qualifications

• Provide superior customer service to members, prospective members and guests.

Responsibilities

• Greet members and guests, assist with questions and sign-in.
• Answer phones and assist callers with questions.
• Check in members, give tours, sign up new members, log amenities and address billing issues.
• Respond to member questions and concerns promptly.
• Regular cleaning of the facility and front desk area.

Skills

Customer service

Job description

Location: 34634 Warren Road, Westland, MI 48185

We are seeking Part-Time and Full-Time Customer Service Representative's to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.