Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Aurora (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

FREE Black Card Membership

Employee Referral Bonus Program

401(k) with generous employer match

Profit sharing program

Job summary

Planet Fitness is seeking a Customer Service Representative to greet members and guests, answer questions, sign up new members, and maintain a welcoming, judgment-free club atmosphere. The role emphasizes friendly communication and proactive guest service.

You will handle check-ins, tours, logs of amenities, and relay billing updates while also keeping the front desk and facilities clean. This position offers a set schedule and benefits like medical, dental, vision, a FREE Black Card Membership,

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check in members, provide club tours, sign up new members, log amenities, and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Job description

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.