Part-Time Customer Service Representative

EPIC Fitness Group dba Planet Fitness; Sterling Heights (MI); In loco; USD 18.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Set schedule

Insurance benefits (medical, dental, &

Employee referral bonus

Night shift premium $1/hr for certain,

Free Black Card Membership

401(k) with employer match

Profit sharing program

Clean work environment

Help others live healthier

Team environment

EAP

Descrizione del lavoro

Planet Fitness in Sterling Heights, MI is seeking a Customer Service Representative to deliver superior service to members, prospective members, and guests, ensuring a judgement-free, exceptional experience.

You will greet, assist, and sign up members, tour the club, and handle inquiries while maintaining a clean facility and positive atmosphere.

Competenze

• Customer service experience is valuable.

Mansioni

• Greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Conoscenze

Customer service

Descrizione del lavoro

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Why You Should Join Planet Fitness

• Great growth opportunities - we are a dynamic and growing company
• Set Schedule
• Medical, Dental and Vision insurance benefits (available to eligible employees)
• Employee Referral Bonus Program
• This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM.
• FREE Black Card Membership
• 401(k) with generous employer match
• Profit sharing program!
• A sparkling clean work environment (where we all pitch in to keep the club pristine!)
• Contribute to changing people's lives every day by helping us create a healthier Planet
• Work hard play hard with an amazing group of talented, dynamic team members
• Employee Assistance Program (EAP)

Some Of Your Responsibilities Will Include

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.