Customer Service Representative

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Reading (Berks County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Group insurance (medical, dental, vision, etc.)

Employee Stock Purchase Plan with employer matching

401(K) plan with employer matching

Paid time off and holidays

Job summary

A leading hardware distributor is seeking a Customer Service Representative in Reading, PA. This entry-level position involves providing customer support, collaborating with sales teams, and maintaining high service standards. Candidates should have customer service experience, good math skills, and excellent communication abilities, with Spanish fluency preferred. The role offers competitive pay, benefits, and a chance to be part of a dynamic team.

Qualifications

• Experience in customer service via phone or in person.
• Interest or knowledge in interior design, cabinetry, or related fields.
• Proficiency in Microsoft Office applications.
• Excellent communication and professionalism.
• Spanish fluency is highly desirable.
• AS400 database experience is a plus.
• High school diploma or equivalent; college courses are beneficial.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide customer service support by obtaining, analyzing, and verifying order information promptly.
• Support sales activities by answering calls and providing quotes.
• Collaborate with outside sales reps on customer orders and inquiries.
• Research product solutions for customer project issues.
• Maintain high standards of service and customer satisfaction.
• Work hours are Monday to Friday, day shift only.
• Physical demands include lifting or moving items over 50 pounds and working around fumes or chemicals.

Skills

Customer service experience

Good math skills

Fluency in Spanish

Excellent communication

MS Office

AS400

Education

High school diploma or equivalent

College courses beneficial

Tools

Microsoft Office

AS400 database

Job description

1 day ago Be among the first 25 applicants

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand at the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has embraced its Five Core Values: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values underpin our mission: to enable our customers to profitably grow their businesses through designing and creating exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are seeking a Customer Service Representative to join our team. As part of Richelieu, you will be part of a growing international organization that values its people, culture, career development, and work-life balance. Learn more about us at Richelieu.com and Richelieu YouTube.

Key Responsibilities

• Provide customer service support by obtaining, analyzing, and verifying order information promptly, focusing on supporting our closet solutions.
• Support sales activities by answering calls, providing quotes, and assisting walk-in customers.
• Collaborate with outside sales reps on customer orders and inquiries.
• Research product solutions for customer project issues.
• Maintain high standards of service and customer satisfaction.
• Work hours are Monday to Friday, day shift only.
• Physical demands include lifting or moving items over 50 pounds and working around fumes or chemicals.

What We Are Looking For

• Experience in customer service via phone or in person.
• Interest or knowledge in interior design, cabinetry, or related fields.
• Good math skills and ability to work with numbers.
• Excellent communication and professionalism.
• Fluency in Spanish is highly desirable.
• Experience with AS400 database is a plus.
• High school diploma or equivalent; college courses are beneficial.
• Proficiency in Microsoft Office applications.

Compensation and Benefits

• Competitive hourly pay.
• Group insurance (medical, dental, vision, etc.).
• Employee Stock Purchase Plan with employer matching.
• 401(K) plan with employer matching.
• Paid time off and holidays.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Building Materials