Customer Service Representative

Third Party CS; Rocklin (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a customer service representative to provide exceptional support. Responsibilities include managing client inquiries, offering solutions, and ensuring positive customer experiences. The role requires strong communication and multitasking skills. Flexible hours and remote work options are available, along with opportunities for career advancement.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Opportunities for upward mobility

Flexible hours

Remote work options available

Qualifications

• Previous experience in customer support or related fields.
• Excellent communication skills across phone and digital platforms.

Responsibilities

• Provide excellent customer care by assessing customer needs.
• Manage incoming calls, emails, chats, and voice response systems.
• Record and organize customer interactions and account changes.

Skills

Communication

Multitasking

Active Listening

Customer-focused Attitude

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address any customer inquiries effectively.

Customer Service Job Duties and Responsibilities

1. Provide excellent customer care by assessing customer needs and offering appropriate solutions, troubleshooting, or guidance for a positive experience.
2. Manage incoming calls, emails, chats, and interactive voice response systems.
3. Learn and adhere to all customer service procedures and policies.
4. Strive to meet and exceed personal and team targets.
5. Record, organize, and file customer interactions and account changes.
6. Upsell products or services when appropriate.
7. Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills across phone and digital platforms.
• Basic computer skills and experience.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Opportunities for upward mobility into other positions and management
• Flexible hours
• Remote work options available (work from home)