Customer Service Representative

Derby-Fabricating-Solution; Rockford (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

Derby-Fabricating-Solution is seeking a scheduling coordinator in Rockford, MI to manage customer orders for production and shipment. You will monitor orders, input them into the system, verify pricing against blanket POs, and issue work orders as directed, serving as the vital link between customers and production.

The role requires strong data entry, excellent communication, and solid Excel skills, with a preference for automotive manufacturing experience and Plex familiarity.

Qualifications

• Manufacturing experience preferably in automotive industry.
• Strong data entry skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office applications, especially Excel.
• Organizational skills.
• Interpersonal skills.
• Experience with Plex is a plus.

Responsibilities

• Monitor customer orders.
• Enter customer orders into system.
• Confirm accuracy of system price to blanket purchase orders.
• Dispense work orders as instructed.
• Provide a link between customer and production.
• Maintain accurate customer schedules in system.
• Provide a courteous environment for customer communication.
• Communicated customer needs internally effectively and efficiently.

Skills

Data entry

Verbal communication

Written communication

Organizational skills

Interpersonal skills

Microsoft Excel

Plex

Tools

Excel

Plex

Job description

Description

Assumes the responsibilities of scheduling customer orders for production and shipment.

Responsibilities

• Monitor customer orders
• Enter customer orders into system
• Confirm accuracy of system price to blanket purchase orders
• Dispense work orders as instructed
• Provide a link between customer and production
• Maintain accurate customer schedules in system
• Provide a courteous environment for customer communication
• Communicated customer needs internally effectively and efficiently

Requirements

• Manufacturing experience preferably in automotive industry
• Strong data entry skills
• Excellent verbal and written communication skills
• Proficient with Microsoft Office applications, especially Excel
• Organizational skills
• Interpersonal skills
• Experience with Plex is a plus