Customer Success Specialist — Sustainable Packaging

Pratt Industries; Rock Hill (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance benefits within one month

Paid holidays

401k with partial match

Paid vacation days after six months

Job summary

Pratt Industries in Rock Hill, SC is seeking a Customer Service Representative to support orders, inquiries, and customer satisfaction. You will process orders, coordinate with internal teams, and uphold company policies in a fast-moving manufacturing environment.

You\'ll join a team that values initiative, collaboration, and sustainable packaging solutions. The role offers growth opportunities, on-site work, and benefits including insurance, holidays, 401k, and paid vacation after six months.

Qualifications

• High school diploma or equivalent.
• Experience working in a manufacturing industry preferred.
• Computer data entry experience preferred.
• Experience in the corrugated box industry preferred.

Responsibilities

• Take and process customer orders.
• Address inquiries and complaints.
• Coordinate with internal teams.
• Uphold company policies.
• Engage in sales support activities.
• Processing billing and purchase orders efficiently.
• Maintaining customer files meticulously.
• Communicating effectively with customers and sales teams.
• Analyzing warehouse stock levels and monthly usage.
• Contributing to the growth-oriented and sustainable ethos of Pratt.

Skills

Customer service

Data entry

Manufacturing experience

Packaging industry knowledge

Education

High school diploma or equivalent

Job description

Pratt Industries in Rock Hill, SC is seeking a Customer Service Representative to support orders, inquiries, and customer satisfaction. You will process orders, coordinate with internal teams, and uphold company policies in a fast-moving manufacturing environment.

You\'ll join a team that values initiative, collaboration, and sustainable packaging solutions. The role offers growth opportunities, on-site work, and benefits including insurance, holidays, 401k, and paid vacation after six months.