Customer Service Representative

Eastern Propane Corp; Rochester (NH); On-site; USD 21,000 - 32,000; Part time

Benefits offered by this job

Fuel discounts

Training Center

Prorated PTO

Veterans Day holiday

Growth opportunities

Coffee & snacks

Job summary

Eastern Propane Corp in Rochester, NH is seeking a part-time Customer Service Representative - Inside Sales to handle inbound calls, schedule appointments with Energy Consultants, and support local customers. The role requires multi-tasking, clear communication, and reliable customer service.

You will contribute to building a strong customer base while working within a family-oriented company that values training and growth opportunities.

Qualifications

• High school diploma or GED required.
• Experience with a multi-line phone system preferred.
• Strong customer service and negotiation skills appreciated.
• Ability to read/write English and perform basic math.
• Ability to multi-task.
• Reliable with good customer service.

Responsibilities

• Answer incoming calls and schedule appointments.
• Respond to customer inquiries accurately.
• Gather customer information and generate leads.
• Enter leads into sales software.
• Schedule appointments for sales reps.
• Assist with new customer accounts setup.

Skills

Phone system

Customer service

English literacy

Basic math

Multi-tasking

Reliability

Education

High school diploma or GED

Job description

Sales - Administrative Part time Administrative Rochester, NH, US

3 days ago Requisition ID: 1901

CUSTOMER SERVICE REPRESENTATIVE-INSIDE SALES

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

• Employee & family fuel discounts for your home
• State of the art Training Center
• Prorated paid time off
• Veteran’s Day paid holiday for active military and veterans
• Opportunity for growth
• Complimentary coffee, snacks, and Thanksgiving turkey

About this opportunity

This position is responsible for efficiently answering phone calls from prospective customers and scheduling appointments to meet with one of our outside sales representatives (Energy Consultants). Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

What your role will look like

• Source new sales opportunities through incoming phone calls and email inquiries.
• Manage and respond to customer inquiries, questions, and concerns accurately and appropriately.
• Gather detailed customer information and generate leads for sales representatives.
• Enter complete and accurate lead information into the sales software program.
• Schedule customer appointments for sales representatives
• Review signed proposals from customers and complete new customer account set up.
• Coordinate scheduling of new customer installations between sales representatives and service departments by creating installation work orders.
• Participate in special projects as assigned.
• Be receptive to and successfully complete other duties as assigned.

What you’ll bring to this role

• Education: Minimum of high school diploma or GED equivalent
• Experience operating a multi-line/function phone system.
• Negotiate while maintaining a positive customer experience.
• Demonstrate ability to read and write in English and perform basic math skills.
• Demonstrate ability to multi-task.
• Demonstrate reliability and good customer service skills.