Customer Service Representative

K&S HEATING AND A/C, PLMB AND ELEC; Rochester (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Referral program

Vision insurance

Job summary

Heartland Home Service seeks a dedicated Customer Service Representative to handle customer inquiries and support dispatch operations. You will coordinate freight logistics, use TMS and GPS for route planning, and maintain precise customer records to ensure smooth deliveries.

Strong communication, data entry, and analytical skills are essential as you contribute to process improvements. This in-person role includes a mid-day shift from 11am to 8pm and a competitive benefits package.

Qualifications

• Experience in logistics or dispatching.
• 1+ years of Service Titan experience preferred.
• Proficiency with TMS and GPS for dispatching and route planning.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Coordinate freight logistics and dispatching to ensure timely deliveries.
• Utilize Transportation Management Systems (TMS) and GPS for efficient route planning.
• Maintain accurate records of customer data and tasks.
• Analyze data to improve operational efficiency.

Skills

Logistics & dispatching

Communication

Typing & data entry

Microsoft Office

Data analysis

Tools

Transportation Management Systems (TMS)

GPS technologies

Service Titan

Job description

Job Description:Pay: $20.00 - $22.00 per hourResponsibilitiesManage incoming calls and inquiries, providing excellent customer service and support.Coordinate logistics and dispatching of freight, ensuring timely deliveries.Utilize transportation management systems and GPS for efficient route planning.Maintain accurate records of customer data and entry tasks.Collaborate with team members to optimize supply chain processes and fleet management.Analyze data to improve operational efficiency.QualificationsStrong logistics and dispatching skills$1000 hiring bonus for canditates with 1+ years of Service Titan experienceExcellent communication and phone etiquetteProficient in typing and data entryFamiliarity with transportation management systems (TMS)Experience with GPS technologiesSummaryAs a Customer Service Representative, you will be essential in delivering outstanding team support and ensuring customer satisfaction. Your core skills in communication, phone etiquette, and data entry will enable you to effectively manage inquiries and provide solutions. The role requires proficiency in transportation management systems and GPS for efficient dispatching. Additionally, your relevant skills in Microsoft Office and analysis will enhance your ability to assist customers and streamline processes. Join our team to make a significant impact in a dynamic environment focused on exceptional service delivery. Currently looking to fill mid-day shift of 11am-8pm.Job Types: Full-time, Part-timeBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceOn-the-job trainingPaid time offReferral programVision insuranceWork Location: In personJob Type: Full-timeWork Location: In personHeartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.