Customer Service Representative

Employee Relations Associates, Inc.; Roanoke (VA); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Holiday pay

Job summary

TalentBridge is seeking Customer Service Representatives to join a large financial services organization in Roanoke, Virginia. Previous banking experience is not required; strong customer service, professionalism, and willingness to learn are essential.

Responsibilities include handling 75–100 inbound calls daily, assisting with account questions, online banking support, and resolving issues across multiple systems with a customer-focused approach.

Qualifications

• Strong customer service and communication skills.
• Comfortable working in a high-volume, phone-based environment.
• Ability to handle approximately 75–100 inbound calls per day.
• Strong computer skills with the ability to navigate multiple systems simultaneously.
• Multitask and remain professional in a fast-paced environment.
• Strong problem-solving and attention to detail.
• Previous customer service or call center experience preferred.
• Previous banking or financial services experience is a plus, but not required.
• Bachelor’s degree preferred but not required depending on experience.

Responsibilities

• Handle high-volume inbound customer service calls.
• Assist customers with account questions and general account servicing.
• Help with payments, transactions, lost or stolen cards, fraud concerns, and disputes.
• Provide digital and online banking support.
• Research account issues and help customers reach appropriate resolutions.
• Navigate multiple systems and applications while assisting customers.
• Provide professional, empathetic, and solution-focused customer service.
• Escalate complex issues to the appropriate teams when necessary.

Skills

Customer service

Communication skills

High-volume environment

Phone-based work

Multitasking

Problem solving

Education

Bachelor’s degree preferred

Tools

CRM software

Job description

Awesome Opportunity to Jumpstart Your Career in Banking!

A large, established financial services organization is seeking Customer Service Representatives to join its team in Roanoke, Virginia.

This is an excellent opportunity for someone looking to get their foot in the door with a major financial institution and build valuable banking experience. Previous banking experience is not required—strong customer service skills, professionalism, and a willingness to learn are key!

What You’ll Do

• Handle high-volume inbound customer service calls
• Assist customers with account questions and general account servicing
• Help with payments, transactions, lost or stolen cards, fraud concerns, and disputes
• Provide digital and online banking support
• Research account issues and help customers reach appropriate resolutions
• Navigate multiple systems and applications while assisting customers
• Provide professional, empathetic, and solution-focused customer service
• Escalate complex issues to the appropriate teams when necessary

What We’re Looking For

• Strong customer service and communication skills
• Comfortable working in a high-volume, phone-based environment
• Ability to handle approximately 75–100 inbound calls per day
• Strong computer skills with the ability to navigate multiple systems simultaneously
• Ability to multitask and remain professional in a fast-paced environment
• Strong problem-solving and attention to detail
• Previous customer service or call center experience preferred
• Previous banking or financial services experience is a plus, but not required
• Bachelor’s degree preferred but not required depending on experience

Schedule

This is a 24/7 operation, and schedules are assigned prior to the start date. Candidates must have flexibility to work either Saturday or Sunday, with one weekday off.

Why This Opportunity?

If you’ve been looking for a way to break into the banking industry, this is a great place to start. You’ll receive professional training while gaining hands-on experience with banking products, customer accounts, fraud and disputes, digital banking, and financial services operations.

This experience can provide a strong foundation for continued growth and future opportunities within the banking and financial services industry.

If you're customer-focused, dependable, and ready to start building your career in banking, we'd love to hear from you!

• TalentBridge employees are eligible for many benefit offerings such as medical, dental, vision, life insurance, short term disability, 401(k) and holiday pay!