Customer Experience Specialist I

The Farmers Bank of Willards; Maryland; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development and training

Health, dental, and vision insurance

Paid time off and holiday pay

Job summary

RevOps Careers is seeking a customer service associate in Maryland to be the first point of contact for customers and visitors, handling Tier 1 support for deposit accounts, digital banking, and general inquiries.

In this role you will assist customers via phone, email, and other channels, process transfers between accounts, and address debit card questions. The ideal candidate is organized, professional, and committed to accurate, timely service.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in customer service, receptionist, administrative, or banking roles is preferred.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal abilities.
• Detail-oriented with strong organizational skills.
• Proficient with Microsoft Office and banking software.

Responsibilities

• Provide customer support via phone, email, and other channels.
• Process transfers between accounts and assist with debit card inquiries.
• Support customers with digital banking services.
• Maintain accurate records and deliver timely service.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Adaptability

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Banking technology platforms

Job description

Role Overview

Serve as the first point of contact for customers, visitors, and incoming communications while providing Tier 1 support for deposit accounts, digital banking services, and general customer inquiries.

What You Will Do

Provide customer support through phone, email, and other communication channels, process account-to-account transfers, and assist customers with debit card inquiries and digital banking services.

Why It Might Be a Fit

The ideal candidate is organized, professional, and committed to delivering accurate, timely, and caring service.

Requirements

• High school diploma or equivalent; college degree preferred
• Previous customer service, receptionist, administrative, or banking experience preferred
• Excellent communication skills (written and verbal)
• Strong customer service and interpersonal skills
• Strong organizational skills and attention to detail
• Basic proficiency with Microsoft Office products and banking technology platforms
• Ability to multitask and work efficiently in a fast-paced environment
• Customer-focused with a passion for delivering excellent service
• Self-motivated and adaptable to changing priorities and technology
• Knowledge of and proven compliance with banking regulations and standards

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and training
• Health, dental, and vision insurance
• Paid time off and holiday pay