Customer Service Representative

GEM; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Customer service training

Career growth opportunities

Collaborative team environment

Feedback-driven learning

Training provided

Job summary

GEM is seeking a friendly, motivated Customer Service Representative to support customer interactions and deliver a positive experience in Richmond, VA. The role offers entry-level training and opportunities to develop communication skills while engaging with customers in person.

The position emphasizes listening, clear information delivery, and collaboration with the team to maintain high service standards and drive customer satisfaction.

Qualifications

• Strong verbal communication and interpersonal skills.
• Positive attitude with a genuine interest in helping people.
• Professional, reliable, and punctual.
• Team player who can adapt to changing priorities.
• Willingness to learn and accept feedback.
• Attention to detail and problem-solving abilities.

Responsibilities

• Welcome customers and create a friendly, professional first impression.
• Listen to customer questions and provide clear, accurate information.
• Assist customers with general inquiries and direct them to the appropriate resources when needed.
• Communicate product, service, and campaign information in an approachable manner.
• Build positive relationships through active listening and respectful communication.
• Support customer-facing activities, promotional events, and engagement initiatives as assigned.
• Work collaboratively with team members to maintain high standards of customer service.
• Share customer feedback and recurring questions with the appropriate team members.
• Participate in training and coaching to improve service quality and communication skills.

Skills

Verbal communication

Interpersonal skills

Professionalism

Teamwork

Adaptability

Problem-solving

Job description

At GEM, we believe positive customer interactions are the foundation of strong relationships and successful brand experiences. Through customer engagement, promotional campaigns, and face-to-face interactions, we help create meaningful connections between brands and the people they serve.

We are looking for a friendly, motivated, and professional Customer Service Representative to support customer interactions, answer questions, and help deliver a positive experience.

This is an excellent opportunity for individuals who enjoy working with people, developing communication skills, and building a foundation for long-term professional growth.

Responsibilities

• Welcome customers and create a friendly, professional first impression.
• Listen to customer questions and provide clear, accurate information.
• Assist customers with general inquiries and direct them to the appropriate resources when needed.
• Communicate product, service, and campaign information in an approachable manner.
• Build positive relationships through active listening and respectful communication.
• Support customer-facing activities, promotional events, and engagement initiatives as assigned.
• Work collaboratively with team members to maintain high standards of customer service.
• Share customer feedback and recurring questions with the appropriate team members.
• Participate in training and coaching to improve service quality and communication skills.

Qualifications

• Strong verbal communication and interpersonal skills.
• A positive attitude and a genuine interest in helping people.
• Professionalism, reliability, and punctuality.
• Ability to work effectively in a team-oriented environment.
• Willingness to learn, receive feedback, and adapt to changing priorities.
• Strong problem-solving skills and attention to detail.

Previous experience in customer service, retail, hospitality, sales, or another customer-facing role is an advantage but is not required if the position provides entry-level training.

We encourage applications from candidates with transferable skills who are eager to learn and grow.

What We Offer

• Opportunities to develop customer service and communication skills.
• Hands-on experience in customer engagement and brand representation.
• A collaborative environment with opportunities for learning and feedback.
• Training relevant to the position, where provided.
• Opportunities to take on additional responsibilities based on performance and business needs.