Customer Service Representative

SNF Holding Company; Riceboro (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Medical Benefits

Dental Benefits

Vision Benefits

Flexible Spending Accounts

401(k) Savings Plan

Vacation Days

Sick Days

Paid Holidays

Life Insurance

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Employee Development & Training

Job summary

SNF Holding Company seeks a Customer Service Representative in Riceboro, GA to serve as a liaison, provide product and service information, and resolve customer issues to ensure high satisfaction. You will process orders, handle inquiries, and support the regional sales team in a fast-paced manufacturing environment.

Ideal candidates have 1–3 years of customer support experience, strong communication and organizational skills, and are proficient with Microsoft Office and data entry.

Qualifications

• Bachelor's Degree preferred.
• 1-3 years of proven customer support experience.
• Strong phone contact handling and active listening.
• Ability to multitask in a dynamic manufacturing environment.
• Superior verbal and written communication.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office and data entry.

Responsibilities

• Enter and process orders, check order status.
• Handle complaints, returns, and pricing issues with timely solutions.
• Assist customers with order discrepancies and information requests.
• Maintain accurate customer master data.
• Support regional sales by liaising with customers.
• Document orders accurately in imaging systems and assist order-to-bill processes.

Skills

Customer service

Phone handling

Active listening

Multitasking

Communication

Time management

Microsoft Office

Data entry

Education

Bachelor's degree

Tools

Word

Excel

Outlook

Access

Job description

Overview

SNF is a specialty chemical group whose products, water-soluble polymers, contribute to treating, recycling, preserving water, saving energy, and reducing carbon footprint. A pioneer in soft chemistry, SNF has long been present on all continents, employing 9,000 people, including more than 2,700+ in the USA. Innovation and movement toward a cleaner, less carbon-intensive world accelerates SNF’s growth.

SNF is currently seeking a Customer Service Representative to act as a liaison, provide product and/or services information and resolve any emerging problems that our clients might face, accurately and efficiently. The target is to ensure excellent service standards and maintain high customer satisfaction.

LOCATION: Riceboro, GA

Responsibilities

• Enter orders, process orders, and check order status.
• Handle complaints, returns, and pricing issues by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Assist customers with order discrepancies and requests for information.
• Ensure customer master data is set up or maintained correctly.
• Liaise with and provide support for the regional sales force.
• Responsible for accurate order documentation in imaging systems. Actively participate in all order-to-bill activities to ensure proper entering, shipping, and billing of orders.

Qualifications

REQUIREMENTS:

• Bachelor's Degree - Preferred
• 1-3 years - Proven customer support experience - Required
• Strong phone contact handling skills and active listening
• Ability to adapt/respond to different types of characters
• Ability to multi task
• Superior communication (verbal & written),
• Ability to motivate, prioritize, and organize in a dynamic, fast-paced manufacturing environment
• Positive & proactive attitude with ability to address issues, follow up and implement solutions as required
• Excellent organizational and time management skills
• Strong attention to detail and efficiency in daily work
• Moderate proficiency of Microsoft Office applications and data entry (Word, Outlook, Access, Excel)

BENEFITS:

• Competitive Salary
• Medical Benefits
• Dental Benefits
• Vision Benefits
• Flexible Spending Accounts
• 401(k) Savings Plan
• Vacation Days
• Incidental/Sick Days
• Paid Holidays
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Tuition Reimbursement
• Employee Development & Training

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.