Customer Service Representative

Airtron Heating & Air Conditioning; Rialto (OH); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Work-life balance

Job summary

Airtron Heating & Air Conditioning in West Chester, OH is hiring a full-time Customer Service Representative to be the first line of communication for customers and provide high-quality service. This HVAC call center role earns $17 - $25 per hour, with a typical schedule and a mix of remote and in-office work after training.

The company values a great work-life balance and offers opportunities for career growth within a long-standing, respected organization.

Qualifications

• Excellent communication skills, both written and verbal.
• Bilingual abilities preferred.
• Ability to manage time and prioritize tasks.
• Present yourself professionally and build rapport with customers.

Responsibilities

• Answer incoming calls from potential and current clients.
• Set appointments and schedule home visits.
• Document project details and customer concerns accurately.
• Monitor voicemails and respond to emails; send confirmations.
• Follow up with customers to ensure satisfaction.

Skills

Customer service skills

Bilingual skills

Job description

Airtron Heating & Air Conditioning in West Chester, OH is looking to hire a full-time Customer Service Representative to be the first line of communication for our customers and provide high-quality customer service. Do you have a friendly disposition and a positive attitude? Do you want to work for a highly respected and stable company? Have you been searching for a company that will value your contributions? If so, please read on!

This HVAC call center position earns a competitive wage of $17 - $25 per hour depending on experience.

ABOUT AIRTRON HEATING & AIR CONDITIONING

Airtron Heating and Air, an NRG company, has established itself as one of the leading providers of HVAC systems. We provide an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive service plans, so systems work at their peak efficiency to provide customer comfort at the lowest cost. With more than 40 years of experience in the cooling and heating industry we have the knowledge and skills that allow us to stand firmly behind our work. No matter the season, we are dedicated to keeping our customers' homes comfortable all year round.

As always, our commitment is to our customers, for whom we provide excellent service and knowledgeable technicians, helping to set us apart from the competition. Our work environment is dynamic with a great work-life balance, and the career opportunities across our businesses offer daily variety and challenges. No day is ever the same. Providing career growth to our own employees is critical to our ongoing success. We give you the opportunity to take charge of your career.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details/customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• Customer service skills


• Bilingual skills preferred

Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you collaborative and hardworking? If yes, you might just be perfect for this HVAC call center position!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This HVAC call center position typically works from 8:00 am - 5:00 pm. After the initial training period, your work will be a mix of remote and in office.

Location: 45069