Customer Service Representative

Sandvik; Reynoldsville (Jefferson County); Remote; USD 40,000 - 60,000; Full time

Job summary

Join a leading multinational engineering company as a Customer Service Representative. You will be responsible for addressing customer inquiries, processing orders, and ensuring customer satisfaction in a collaborative remote work environment. Ideal candidates will have 2–6 years of experience and a degree in any field, along with strong communication skills.

Benefits

Opportunity for career advancement

Supportive company culture

Collaborative work environment

Qualifications

• 2–6 years of experience in a customer service role.
• Experience in e-commerce or digital customer engagement preferred.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Process and monitor orders from entry to invoicing.
• Collaborate with sales for accurate quotes.

Skills

Strong communication

Problem-solving

Proficiency in Microsoft Office 365

Education

Diploma or Bachelor’s degree

Tools

ERP systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely while being part of a global organization
- Supportive culture that prioritizes values such as passion for customers and personal commitment
- Chance to contribute to innovative initiatives and continuous improvement
- Collaborative work environment with cross-functional teams

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotes
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience in e-commerce or digital customer engagement initiatives
- Familiarity with CRM management and tasks
- Proven track record of working in a fast-paced environment

#Manufacturing #CustomerService #RemoteWork #CareerGrowth #InnovationDriven

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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