Customer Service Representative (German-speaking) - Streaming Service

Minacs; Pennsylvania; Remote; USD 35,000 - 55,000; Full time

Job summary

A global leader in technology and services is looking for a German-speaking Customer Service Representative to join their remote team. You will assist customers with inquiries, technical support, and enhance brand engagement while enjoying a supportive work environment and extensive training opportunities. Ideal candidates will demonstrate proficiency in German and English, along with a passion for the media industry.

Benefits

Competitive salary

Performance bonus

Remote work opportunities

Full paid training

Career development programs

Language classes

Qualifications

• Native or proficient in German (C2) and fluent in English (B2).
• Excellent communication skills with empathy.
• Passion for the entertainment and media industry.

Responsibilities

• Assist viewers via phone and chat with their inquiries.
• Provide technical support and troubleshooting.
• Contribute to creating brand engagement.

Skills

German proficiency

English fluency

Communication

Team spirit

Digital streaming familiarity

Job description

Customer Service Representative (German-speaking) - Streaming Service

Apply Now

Job Title: Customer Service Representative (German-speaking) - Streaming Service

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Advisor in Portugal (remote), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you’ve always envisioned.

What you will do in this role

As a Customer Advisor, you will:

• Assist viewers via phone and/or chat regarding their inquiries
• Provide account and application support to viewers, particularly about software functionality
• Provide technical support and troubleshooting of system configurations and network settings
• Provide accurate and real-time answers to viewers’ inquiries
• Contribute to creating brand engagement for our Client

Your qualifications

Concentrix is a great match if you:

• Are native or proficient in German (C2) and fluent in English (B2)
• Are passionate about the entertainment and media industry
• Demonstrate excellent communication skills coupled with empathy and team spirit
• Are familiar with digital streaming services and devices
• Have a positive and can-do attitude

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that support your lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Remote work in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this sounds like the perfect next step in your career, we want to hear from you. Apply today and discover why over 440k+ game-changers worldwide call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by law.

Eligibility to work

In accordance with Portugal’s law, only applicants legally authorized to work in Portugal will be considered for this position.

Location: PRL Work From Home - Direct

Language Requirements: German (Required)

Time Type:

Note: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Apply Now