Customer Service Representative

Abqpetcarehospital; Reno (NV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k (with matching)

Medical/dental/vision

Discounted cell phone plans

Talk space account options

Paid Vacation

8 Paid Holidays

Uniform Reimbursement

Room to grow

Job summary

Kings Row Pet Hospital in Reno, NV is hiring a front receptionist. The role is entry level with on‑the‑job training, and involves greeting clients, answering phones, scheduling appointments, and processing payments. You will help maintain a clean lobby and support the office team throughout the day.

Starting pay is $16–$20/hour with a 4‑day workweek and weekends off. Benefits include 401k, medical/dental/vision, and paid time off.

Qualifications

• No experience is necessary and training is provided.
• Front desk receptionist duties including greeting clients and handling inquiries.
• Responsible for answering phones, screening for service needs, and scheduling appointments.

Responsibilities

• Greet clients and respond to questions with a friendly, efficient approach.
• Answer phone calls, screen for service needs, and schedule appointments.
• Process incoming and outgoing pets, handle payments, and manage emails/texts/faxes.
• Maintain client information and ensure cleanliness of the waiting area.

Skills

Customer service

Phone etiquette

Scheduling appointments

Cash handling

Job description

Do you enjoy having nights and weekends to spend with your family and friends but still want a rewarding job to keep up with your lifestyle? How about being able to get ahead while spending your day with a fun loving group of people who are passionate about pets and their owners? If this sounds like something you would love to learn more about keep reading!

Here at Kings Row Pet Hospital, we are looking to add another team member to our front receptionist staff. Don’t worry, this is not one of those boring desk jobs where you just sit and answer the phone. We are on the go all day long and have fun while we are doing it. Our top priority is to provide the ultimate care for all our patients. We are open Monday through Friday from 8am-5pm. We are closed on the weekends to give our staff time to rest and be ready for the next week.

The Receptionist Position is an entry level position and includes but is not limited to providing excellent and expeditious client experience; greeting clients, responding to questions; processing incoming and outgoing pets, and handling payments. This position requires that you answer phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handling incoming and outgoing text messages and faxes as well as emails. Monitoring the client waiting area to ensure cleanliness, documenting and maintaining client information, service data and other pertinent information within business operations software. While escalating complex matters to senior staff.It also includes taking care of our clinic and making sure to keep a clean hospital for all of our clients and patients to feel safe and comfortable while they are in our care. We take pride in what we do and where we do it and hope that our new team member will be a go getter that loves to jump in where needed.

No experience is necessary and we pay you while you are in training.

Benefits

• 401k (with matching after 1 year)
• Medical/dental/vision (for full time employees)
• Discounted cell phone plans
• Talk space account options
• Paid Vacation (accrual starts on day one)
• 8 Paid Holidays
• Uniform Reimbursement
• Room to grow with in the company

Starting pay depends on experience and starts at $16-$20/hour. Experience includes but is not limited to, 1+ year in a vet clinic, substantial understanding of our software program, or 5+ years as a receptionist in any medical field. All other applicants are considered entry level, all training is provided during this time. We enjoy a 4 day work week (4 ten hour shifts), with nights and weekends off!

If you have any further question, please contact: Aimee @ 775-747-1211 Option 1

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

What to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
• If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.