Customer Service Representative

Kings Row Pet Hospital; Reno (NV); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401k match

Medical/dental/vision

Cell phone discounts

Talkspace

Paid vacation

8 paid holidays

Uniform reimbursement

Career growth

Job summary

Kings Row Pet Hospital in Reno, NV is seeking a front desk receptionist. The role involves greeting clients, answering phones, scheduling appointments, handling payments, and maintaining a clean pet-friendly reception area. Training provided, and the position offers a 4‑day work week with nights and weekends off.

Starting pay is $16–$20/hour with benefits and opportunities to grow within the clinic. No prior experience is required, making it ideal for entry-level candidates who are eager to jump

Qualifications

• No experience required; training provided.
• Greet clients and respond to questions.
• Process incoming and outgoing pets, and handle payments.
• Answer phone calls and screen service needs.
• Schedule appointments and manage texts/faxes/emails.
• Maintain client information and clinic cleanliness.

Responsibilities

• Greet clients and respond to questions.
• Answer phone calls and screen service needs; schedule appointments.
• Handle payments and manage communications (texts, faxes, emails).
• Monitor waiting area and maintain client information in software.
• Escalate complex matters to senior staff; keep clinic clean and safe.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Data entry

Team player

Job description

Do you enjoy having nights and weekends to spend with your family and friends but still want a rewarding job to keep up with your lifestyle? How about being able to get ahead while spending your day with a fun loving group of people who are passionate about pets and their owners? If this sounds like something you would love to learn more about keep reading!

Here at Kings Row Pet Hospital, we are looking to add another team member to our front receptionist staff. Don't worry, this is not one of those boring desk jobs where you just sit and answer the phone. We are on the go all day long and have fun while we are doing it. Our top priority is to provide the ultimate care for all our patients. We are open Monday through Friday from 8am-5pm. We are closed on the weekends to give our staff time to rest and be ready for the next week.

The Receptionist Position is an entry level position and includes but is not limited to providing excellent and expeditious client experience; greeting clients, responding to questions; processing incoming and outgoing pets, and handling payments. This position requires that you answer phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handling incoming and outgoing text messages and faxes as well as emails. Monitoring the client waiting area to ensure cleanliness, documenting and maintaining client information, service data and other pertinent information within business operations software. While escalating complex matters to senior staff. It also includes taking care of our clinic and making sure to keep a clean hospital for all of our clients and patients to feel safe and comfortable while they are in our care. We take pride in what we do and where we do it and hope that our new team member will be a go getter that loves to jump in where needed.

No experience is necessary and we pay you while you are in training .

Benefits

• 401k (with matching after 1 year)
• Medical/dental/vision (for full time employees)
• Discounted cell phone plans
• Talk space account options
• Paid Vacation (accrual starts on day one)
• 8 Paid Holidays
• Uniform Reimbursement
• Room to grow with in the company

Starting pay depends on experience and starts at $16-$20/hour. Experience includes but is not limited to, 1+ year in a vet clinic, substantial understanding of our software program, or 5+ years as a receptionist in any medical field. All other applicants are considered entry level, all training is provided during this time. We enjoy a 4 day work week (4 ten hour shifts), with nights and weekends off!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet's life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

What to expect when interacting with us

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.